My Philips Sonicare toothbrush is not
turning on
Does your Philips Sonicare toothbrush no longer turn on? If there are no vibrations when you press
the power button, you might want to use these possible causes and solutions to try and solve this
issue yourself.
Toothbrush is not charged
Place the toothbrush handle on the charger. Does the battery indicator blink or do you hear a beep?
If yes, your toothbrush needs to be charged.
When charging, make sure that you use the original charger that came with your Philips Sonicare
Toothbrush. Charging components are not interchangeable. If you have a DiamondClean handle,
see the matrix below to ensure that you are using a compatible charger.
Also make sure that you plug your toothbrush into a working electrical socket to charge it.
Charging times may vary per toothbrush model. See your user manual for more details on charging.
The power button is stuck
Toothpaste residue can build up in the small gap around the power button. This might cause the
power button to get stuck and not function properly. Clean the power button and the area around it
with a damp cloth to make sure it is free of debris. We recommend removing the brush head after
each use and rinsing the brush head and the handle under water to remove residue.
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