Troubleshooting
My Philips Sonicare toothbrush turns off by
itself
If your Philips Sonicare Toothbrush turns off or stops vibrating by itself, try our troubleshooting
advice below to solve this issue.
Check the brushing mode selected
Your toothbrush may come with different modes and settings. Once a mode is selected, the
toothbrush works for a specific time period and then turns off automatically.
Here is an overview of possible modes and their timings:
Clean = 2 minutes
White = 2:30 minutes
Polish = 1 minute
Gum care = 3 minutes
Sensitive = 2 minutes
Gum health = 3:20 minutes
Tongue care = 20 seconds
Changes in vibration while brushing
Does the vibration of your toothbrush change momentarily while brushing, but still continues to
vibrate? If yes, this means the time pacer or the pressure sensor is on.
These features indicate when you are supposed to move onto the next section of your teeth via a
brief change in vibration. These changes are normal. The toothbrush will automatically turn off
at the end of the brushing session.
Malfunction
If your toothbrush turns off before a brushing cycle is completed, there could be a malfunction in
your device. In this case please contact us for a repair or exchange.
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