Philips SpeechMike Premium Air SMP4010 - Troubleshooting; Common Operational and System Issues; Connectivity and Power Related Issues

Problem Cuse Solution
The operting system stops responding
fter restrt.
• Using the SpeechMike together with
certin USB hubs my cuse the
operting system to stop responding
when the computer is strted.
• Unplug the SpeechMike before
strting the PC nd reconnect it
fterwrds. We recommend replcing
the USB hub or connecting your
SpeechMike directly to the USB port
of the computer.
The SpeechMike is completely without
function.
• Some computer providers limit the
output power of USB ports to 100 mA.
These ports my not provide enough
power for the SpeechMike to function
properly.
• Use the supplied power supply unit.
• Connect the SpeechMike vi  self-
powered hub.
The SpeechMike doesn't respond to
input commnds.
• The wireless connection to the
docking sttion my be interrupted.
• The USB cble is connected to the
wrong USB port on the docking
sttion (i.e. USB port for chrging
mrked with 5V DC).
• Your computer is in sleep mode.
• The bttery is empty.
• Check the wireless connection.
• Move closer to the docking sttion.
• Strt the piring process s described
in the chpter Piring.
• Disconnect the USB cble from the
docking sttion nd connect it to the
USB port for PC connection mrked
with on the docking sttion.
• Wke your computer from sleep
mode.
• Chrge the SpeechMike.
• If none of the solutions provided
bove solves the problem, reset
the wireless connection. For more
informtion, see Resetting the
wireless connection.
The SpeechMike doesn't switch on. • The bttery is very low. • Chrge the SpeechMike.
The SpeechMike doesn't connect to the
docking sttion.
• Pirings my hve been reset or the
SpeechMike hs been previously
pired with nother docking sttion.
• Strt the piring process s described
in the chpter Piring.
• If re-piring doesn't solve the
problem, reset the wireless
connection. For more informtion, see
Resetting the wireless connection.
The SpeechMike is connected to the
computer but sound will ply on the
computer’s speker only.
• SpeechMike is not selected s the
defult plybck device.
• In the Windows sound settings, select
SpeechMike s the defult plybck
device.
5 Troubleshooting
Find the most common problems you could encounter
with the SpeechMike in the following tble. If you re
unble to solve the problem with the informtion below,
contct the supporting Philips prtner you purchsed
the device from.
18 Troubleshooting