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Problem Possible cause Solution
The Wi-Fi password has been
changed.
When Wi-Fi details have changed: add the
robot to the app again.
The Wi-Fi network name has
been changed.
When Wi-Fi details have changed: add the
robot to the app again.
The app account was changed. When account details were changed, add
robot to the app again.
The email with the
verification code has not
been received.
The verification code email may
take up to a minute to arrive.
Wait more than a minute for the email.
The email has not been sent. Click the "resend" button.
The email may have landed in
'spam' or 'junk' folder.
Check the 'spam' or 'junk' folders. (The
sender of the e-mail is:
HomeRun_noreply@).
A wrong email address is used. Check if you have used the correct email
address.
The phone or computer doesn't
have good internet connection
to receive the email.
Make sure the phone or computer has a
good internet connection.
The robot can't find station. The station has been moved
during a cleaning run.
Place the station back in the same place it
was before the cleaning run started.
The station is not connected to
the power supply.
Connect the station to the power supply.
The sensors on robot and/or
station are dirty.
Clean all the sensors of the robot and the
station.
A No-Go zone was placed too
close to the station
Don't save No-Go zones too close to the
station.
The station has been placed on
a spot with very bright light.
Don't put the station in a place with very
bright light (like direct sun light) this may
interfere with the infra red signal.
The robot pushes the station
away.
The station is not standing
close to a wall.
Place station with the back towards a wall.
The sensors on robot and/or
station are dirty.
Clean all the sensors of the robot and the
station.
The station doesn't have
enough space around it (0,5
meter to each side and 1,5 m to
the front).
Make sure the station has enough space
around it.
The robot doesn't clean
properly.
The dust bin of the robot is full
(XU7000).
Empty the dust bin of the robot (XU7000).
The water tank is empty. Refill the water tank in time.
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