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Problem Possible cause Solution
Obstacles are stuck in the
brushes.
Remove all obstacles from the brushes.
The filter has not been cleaned. Clean the filter regularly.
The filter has not been placed
back or has not been placed
back correctly.
Place the filter back correctly.
The washable mop needs to be
replaced.
Replace the XV1470 washable mop.
Purchase a new XV1470 washable mop via
de app or on
www.philips.com/myrobot7000
The robot uses no or little
water during mopping.
The water level is set too low. Set the water level higher in the app.
Too much water comes out
of the mop / the robot
makes the floor too wet.
The water level is set too high. Set the water level lower in the app.
IMPORTANT: For mopping sensitive hard
floors, such as parquet floors, set the water
level in the app to the lowest level.
Robot misses areas for
cleaning/ robot does not
clean the whole area/ robot
has began to miss certain
spots
The sensors of the robot are no
longer clean.
Clean the robot's sensors with a dry cloth.
The robot is working on
slippery polished floors.
Make sure the floor is dried before the
robot starts cleaning.
The robot is unable to reach
certain areas blocked by
furniture or barriers.
Tidy up the area to be cleaned by putting
furniture and small objects in their proper
place.
The cleaning area is not tidy. Remove small objects from the floor and
tidy up the cleaning area before the robot
starts cleaning.
The robot keeps a safety
margin in the distance close to
No-Go zones and No-Mop
zones, and this can cause that
the robot won’t pass a certain
area.
Make the No-Go zone or No-Mop zone in
the app a bit smaller.
The robot has blocked itself
by eating a cable.
There are cables on the floor
which the robot is unable to
detect.
Stop the robot and remove the brush cover.
Take away main brush and check if
something is stuck in the side brush:
remove side brush, take away the cable,
reattach the side brush. Remove all cables
from the floor before you start a cleaning
run.
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