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English
Problem Possible cause Solution
The robot falls from stairs. The anti-drop sensors on the
bottom of the robot are dirty.
Clean the anti-drop sensors on the bottom
of the robot.
Objects have been placed on
the top step of the stairs that
the robot detects and therefore
thinks it is safe to drive.
Remove the any objects that are placed on
the top step of the stars.
The robot doesn't charge or
discharges very quickly.
The robot is stored in a space
that is too hot or too cold.
Charge and store the robot at a
temperature between 8 °C and 35 °C.
The Auto-Empty station
doesn't collect dust from the
robot (XU7100).
The dust bag has not been
placed back or placed back
correctly.
Place a dust bag correctly in the Auto-
Empty station.
The dust bag is full. Place an empty dust bag in the Auto-Empty
station.
The quiet mode or do not
disturb setting has been
activated in the app.
De-select the quiet mode or do not disturb
in the app.
The Auto-Empty station inlet is
blocked.
Clean the Auto-Empty station inlet.
There is foam buildup in the
water tank and the robot
moves strangely.
Detergent has been added to
the water tank, causing the
robot to be slippery.
Never add detergent to the water tank
again. Clean the robot and its wheels,
including a thorough rinse of the water
tank.
The robot is making an
abnormal noise.
The filter has not been placed
back or has not been placed
back correctly.
Check if filter is placed back correctly.
The brushes are no longer
turning.
Hairs are stuck in the main
brush.
Remove hairs with the brush cleaning tool
provided with the robot.
Other obstacles are stuck in the
brushes.
Remove other obstacles from the brushes.
The main brush was not placed
back correctly.
Remove the main brush and reassemble it.
When main brush is not placed back
correctly: reassemble correctly the square
shaft into the square hole.
The side brush gets
deformed.
Something may have gotten
stuck in the side brush.
Put brush in hot water for a while and let it
dry.
Purchase a new side brush via de app or on
www.philips.com/myrobot7000
The robot won't drive on to
a black floor.
The robot thinks a pitch black
floor is a falling hazard - the
cliff detection is activated.
Make sure lights are switched on in the
room with pitch black flooring.
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