WARRANTY & DISCLAIMER
Philodo Bikes should be operated in accordance with the Philodo
Bikes owner’s manual provided with the bike. Philodo Bikes
warrants to the original registered purchaser that Philodo Bikes
shall be free from all defects in material and workmanship for a
period of 12 months from the date of shipment, when used in
accordance with the owner’s manual and for the purpose
intended. All other obligations and conditions or liabilities,
including obligations for consequential damages, are hereby
excluded. The warranty is non-transferable and only applies to
the original owner. This warranty gives you specific rights and
purchasers may also have other rights, which may vary by
location. Damage caused by failing to adhere to instructions and
warnings issued by Philodo Bikes is not covered under warranty.
Parts covered by the warranty: frame, forks, stem, handlebars,
headset, seat post, saddle, brakes (excluding brake pads), lights,
bottom bracket, crankset, pedals, rims, wheel hub, freewheel,
cassette, derailleur, shifter, motor, throttle, controller, wiring
harness, LCD display (excluding damage due to water),
kickstand, reflectors, and hardware. The battery warranty does
not include damage from power surges, use of 3rd party
charger, improper maintenance or other such misuses, normal
wear, or water damage (including rust). Stolen bikes are not
covered under warranty. Necessary precautions must be taken
to ensure the bike and battery are not exposed to severe
weather conditions. Exposure to very wet, hot, or cold
conditions may void the warranty.
We will replace any parts deemed to have been damaged during
shipping. Shipping damage must be reported to Philodo Bikes
within 14 days of shipment arrival. This applies to all products
including bikes and accessories. You will NOT be refunded as
compensation for your time or efforts replacing damaged parts.
Replacement parts will not be sent until photographic evidence
has been provided to Philodo Bikes. Philodo Bikes may request
additional documentation (such as video) to assist with
accurately diagnosing the problem and processing the warranty
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