11. Troubleshooting
anit print, paper jam, not properly aligned, missing
contents, etc.
Please check
Is the label installed inside the printer properly?
Pleaseensurethe label is installed inside the LabelMaker with its printing side facing
left. If it is facing the wrong (opposite) side, the printer will not be able to print.
Did you choose the correct label size and image?
Pleasecheckthe labelsize and imageon the label packaging,and choosethe correct
template in the App. To do so, select "Label Setting"
After turning on the Label Maker, did you press the
Please check
power button to reposition the label?
f you are installing label roll for the first time or
replacing the label roll, after turning on the Label
Maker, you need to press the power button once and
print a blank label to reposition the label and align
the label roll with the print head. Continuous labels
do not need to be repositioned. Just pull the label to
the paperoutlet.
When the print is not clear
Printer
Is there a foreign Object or adhesive on the printhead?
Please check
Use a cotton bud with small amount of ethyl alcohol
to gently wipe away the dirt from the printhead. After
wiping it off, don't turn on the printer. Instead,wait
until the alcohol hasdried off before turning on the
printer. Press the power button twice to print a
diagnostic page.(Pleasedo not scratchthe printhead
with any hard object. If the printhead is damaged,
the printer will not print properly.)
Please check
Is there enough power for the printer?
After connecting to the printer, select "Profile" and
"Printer".Pressthe C] buttonto checkthepower
of the printer. If the printer's power is less than 10%,
pleaseconnect the printer to achargerfor at least 30
minutes beforeusing it.
Cannot connect to printer
9
Print Master
Please check
Please check
Is the printer turned on? Is your phone's Bluetooth
turned on?
Did you connect to your device through the App?
This product needs to be connected through the App.
Did you grant required permissions to the App?
Note: In compliance with Google'srequirement, Android phones must enable GPS
(LocationServices)before using Bluetooth.
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