06.Troubleshooting
English
Common problem
Indirect skip or incomplete
printing content occurs
How to solve the problem that
the printer does not run smoothly
or feedingfailurein the processof
paperfeedingor printing
What if multiple mobile phones
aresimultaneously connected,
but can't befunctioning?
Treatment
(1)Cleansethe printer thermistor and paper outlet
according to the instructions;
(2) Reinstallthe paper roll bracket once, and manually press
the paperfeedingkeyonceto allow the printerto
recognizethe papergap position.
(3)Checkwhether the paper sizeand software print
template match.
(1)The paper roll bracketistoo tight or stuck.Generally,it is
about Imm of the appropriategap betweenthe roll andthe
baffleson both sides,which canensuresmooth feeding
without paper jam.
(2)Accordingto the instructions,wipe the printing areaand
paper outlet area of the printer with an alcohol swab, touch
the printing area with your hand to check no stickiness,and
then try to print.
(1)A printer can function only connected to one mobile phone,
rather than multiple ones at the same time.
(2)When connected to another phone, pleasefirst disconnect t
he connected one.
07. Product Warranty
Thank you for choosing the label printer products produced by our company.
O We will provide customers with reliable "replacement/return" support
duringthe one-year warranty period from the date of purchase.
@Please keep the warranty card in a safe place so that you can read it when
needed.
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