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Problem Causes What to do
Charging does not start Charge and Care not connected to
power supply
Connect Charge and Care to power supply (chapter 2)
Hearing aids not inserted correctly
into Charge and Care
Insert hearing aids correctly into Charge and Care (chapter 3)
Cleaning and drying
process does not start
Cover not closed when pressing the
push button to start the cleaning and
drying process
Close the cover of the Charge and Care and press the push button to
start the cleaning and drying process
9. Troubleshooting
If the problem persists, contact your hearing care
professional for assistance.
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