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Hearing aids sound softer than usual / no sound
First check whether you can adjust and make the sound
louder with the volume control. Then check the hearing
tube and earmold for earwax residue and clean if
necessary. Check whether the battery is correctly inserted
and properly fitted, adjust the fit if necessary. If there is
no improvement, change the battery. If the problem
persists, contact your hearing care professional.
Hearing aid stops working after contact with water
Dry the hearing aid with a soft cloth or tissue. Open the
battery compartment, allow the hearing aid to dry and
replace the battery. Should any water be present in the
hearing tube, remove it from the hearing aid, tap it gently
to disperse the water and re-attach it to the hearing aid.
If the problem persists, contact your hearing care
professional.
Battery discharges too quickly
Insert a new battery and make note of exactly how long
it lasts. Contact your hearing care professional with this
information, they will be able to help and advise you.
6. Troubleshooting
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