Why is my Phonak Hearing Aid's ComPilot operating time reduced?
If the operating time of your ComPilot is reduced, charge it for at least 3 hours the first time you charge it. The battery typically needs several charging cycles to achieve full performance. You can also let a new ComPilot discharge completely three times.
What to do if my Phonak Hearing Aid ComPilot is no longer recognized by the phone?
If your ComPilot is not being recognized, try these steps: First, switch the ComPilot OFF, wait for the red indicator to switch off, and then turn it back ON. If that doesn't work, ensure the devices are within 1 meter of each other. Also, remember ComPilot can only pair with a maximum of 8 Bluetooth devices; if the memory is full, repeat the pairing process with the device that was overwritten.
What to do if the phone is ringing but there is no ringing signal through Phonak Hearing Aids?
If your phone is ringing, but you're not hearing it through your hearing aids, ensure that Bluetooth is enabled on your phone. If it is, try disabling and then re-enabling Bluetooth on your phone. Also, restart your ComPilot by switching it off and then on again to reactivate the Bluetooth functionality. Make sure ComPilot is selected as the active device in your phone's Bluetooth menu and reduce the distance between your ComPilot and phone.
What to do if the caller can hear me but I cannot hear the caller on my Phonak ComPilot?
If a caller can hear you, but you cannot hear them, ensure the call is transferred back to ComPilot via the phone menu, as the call may have been transferred to your phone.
Why can I hear my phone’s key-press tones in my Phonak Hearing Aids?
If you hear your phone's key-press tones in your hearing aids, deactivate key-press and confirmation tones on your phone. Please refer to your phone’s user guide for instructions.
What to do if the phone is ringing, the Audio indicator is solid blue but there is no ringing signal through the Phonak Hearing Aids?
If the phone is ringing, the Audio indicator is solid blue but there is no ringing signal through the hearing aids, wear ComPilot correctly around your neck with both neckloop plugs firmly plugged in. Ensure the ring tone is enabled on the phone and hang up the first phone call, then accept the second call.
What to do if the caller can hear me but I cannot hear them on Phonak ComPilot Hearing Aid?
If the caller can hear you, but you cannot hear them when using your Phonak Hearing Aid, ensure the call is transferred back to ComPilot via the phone menu, as the call may have been transferred to your phone.
Why doesn't my Phonak ComPilot announce the caller's name?
If your Phonak Hearing Aid doesn't announce the caller's name, the Caller identification feature may not be available or enabled on your phone. Refer to your phone's user guide. If two phones are connected to your ComPilot, caller identification is only available on the phone that was last paired. Also, caller identification may be switched off; consult your hearing care professional to enable it.
What to do if pairing was deleted on my Phonak ComPilot Hearing Aid?
Repeat the pairing between ComPilot and the Bluetooth device which was deleted.
How to fix intermittency during audio transfer via Phonak Hearing Aid ComPilot?
To resolve intermittency during audio transfer, ensure the Bluetooth device is not too far away and is kept in front of you, avoiding placing it in a back pocket. If no device was found, ComPilot will stop searching after 2 minutes, and the intermittency will stop. If you are using a phone connected to other devices such as a PC, disconnect it from those devices.
General| Bluetooth | Yes |
|---|---|
| Battery Type | Rechargeable |
| Streaming Time | Up to 8 hours |
| Remote Control | Yes |
| Microphone | Yes |
| Neckloop | Yes |
| Operating Range | Up to 10 meters |
| Audio Input | 3.5mm audio jack |
| Compatibility | Phonak hearing aids |
| Bluetooth Version | Bluetooth 2.1 + EDR |
| Supported Audio Sources | Bluetooth enabled devices, FM |
| Charging Time | Approximately 3 hours |
Explains the physical components and indicators of the Phonak ComPilot, including buttons and ports.
Lists the included and optional accessories for the Phonak ComPilot, such as power adapters and microphones.
Instructions for selecting and attaching the correct power adapter for your region.
Steps to charge the ComPilot battery and understand the power indicator lights.
Procedure for powering the ComPilot device on and off using the power switch.
Guide to initiating the Bluetooth pairing process between the ComPilot and other devices.
Correct methods for wearing the ComPilot for optimal functionality and performance.
Procedure to test the audio output and hearing aid connection with the ComPilot.
Instructions for streaming audio using a wired connection to the ComPilot.
Steps for wirelessly streaming audio from Bluetooth-enabled devices to the ComPilot.
Guidance on using the ComPilot for TV audio streaming, recommending specific accessories.
How to adjust the audio volume using the ComPilot's volume control buttons.
Basic information and requirements for using the ComPilot for phone call functionality.
How to handle incoming calls, including ringtones and caller identification features.
Steps to initiate and make phone calls using the ComPilot and connected phone.
Procedure for terminating phone calls using the ComPilot's main button.
Details on advanced call management features like redialing, voice dial, and call holding.
Instructions for connecting and using an optional external microphone with the ComPilot.
How to lock the main button to prevent accidental activation of functions.
Describes different methods for wearing the ComPilot for various uses, including standard and handheld.
How to handle and switch between multiple audio sources connected to the ComPilot.
Procedure for resetting the ComPilot device to its default settings if it becomes unresponsive.
Explanation of the meaning of different indicator light states on the ComPilot for status feedback.
Basic explanation of Bluetooth technology and its role in wireless communication with the ComPilot.
Step-by-step guide for pairing and connecting Bluetooth-enabled devices to the ComPilot.
Details on how the ComPilot announces the names of incoming callers via speech.
Explanation of spoken status messages provided by the ComPilot for alerts and operational feedback.
Specific warnings related to potential hazards and risks associated with the ComPilot device.
Information regarding safe handling, usage, and precautions for the ComPilot product.
Additional important information related to product usage, operating range, and environmental factors.
Details about the local warranty terms obtained at the point of purchase.
Information on the one-year limited international warranty provided by Phonak.
Specifies conditions and limitations that are not covered by the product warranty.
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