How to fix Phonak Hearing Aid ComPilot not recognizing a previously paired Bluetooth device?
If your Phonak Hearing Aid ComPilot no longer recognizes a previously paired Bluetooth device: * Switch the ComPilot off and then on again. * Ensure the devices are within 1 meter of each other. * If the ComPilot's memory is full (maximum 8 paired devices), repeat the pairing process for the overwritten device.
Why is my Phonak Hearing Aid ComPilot unresponsive when switching ON?
If your ComPilot is unresponsive, it may be completely discharged; charge it for at least 1 hour. If charging doesn't help, it could be a software problem; unplug any connectors from the ComPilot. You can also try switching the ComPilot OFF and then ON again, or consider resetting it.
What to do if the caller can hear me but I cannot hear the caller on my Phonak ComPilot?
If a caller can hear you, but you cannot hear them, ensure the call is transferred back to ComPilot via the phone menu, as the call may have been transferred to your phone.
What to do if the phone is ringing but there is no ringing signal through Phonak Hearing Aids?
If your phone is ringing, but you're not hearing it through your hearing aids, ensure that Bluetooth is enabled on your phone. If it is, try disabling and then re-enabling Bluetooth on your phone. Also, restart your ComPilot by switching it off and then on again to reactivate the Bluetooth functionality. Make sure ComPilot is selected as the active device in your phone's Bluetooth menu and reduce the distance between your ComPilot and phone.
What to do if my Phonak Hearing Aid ComPilot is no longer recognized by the phone?
If your ComPilot is not being recognized, try these steps: First, switch the ComPilot OFF, wait for the red indicator to switch off, and then turn it back ON. If that doesn't work, ensure the devices are within 1 meter of each other. Also, remember ComPilot can only pair with a maximum of 8 Bluetooth devices; if the memory is full, repeat the pairing process with the device that was overwritten.
General| Bluetooth | Yes |
|---|---|
| Battery Type | Rechargeable |
| Streaming Time | Up to 8 hours |
| Remote Control | Yes |
| Microphone | Yes |
| Neckloop | Yes |
| Operating Range | Up to 10 meters |
| Audio Input | 3.5mm audio jack |
| Compatibility | Phonak hearing aids |
| Bluetooth Version | Bluetooth 2.1 + EDR |
| Supported Audio Sources | Bluetooth enabled devices, FM |
| Charging Time | Approximately 3 hours |
Explains the physical components and indicators of the Phonak ComPilot, including buttons and ports.
Lists the included and optional accessories for the Phonak ComPilot, such as power adapters and microphones.
Instructions for selecting and attaching the correct power adapter for your region.
Steps to charge the ComPilot battery and understand the power indicator lights.
Procedure for powering the ComPilot device on and off using the power switch.
Guide to initiating the Bluetooth pairing process between the ComPilot and other devices.
Correct methods for wearing the ComPilot for optimal functionality and performance.
Procedure to test the audio output and hearing aid connection with the ComPilot.
Instructions for streaming audio using a wired connection to the ComPilot.
Steps for wirelessly streaming audio from Bluetooth-enabled devices to the ComPilot.
Guidance on using the ComPilot for TV audio streaming, recommending specific accessories.
How to adjust the audio volume using the ComPilot's volume control buttons.
Basic information and requirements for using the ComPilot for phone call functionality.
How to handle incoming calls, including ringtones and caller identification features.
Steps to initiate and make phone calls using the ComPilot and connected phone.
Procedure for terminating phone calls using the ComPilot's main button.
Details on advanced call management features like redialing, voice dial, and call holding.
Instructions for connecting and using an optional external microphone with the ComPilot.
How to lock the main button to prevent accidental activation of functions.
Describes different methods for wearing the ComPilot for various uses, including standard and handheld.
How to handle and switch between multiple audio sources connected to the ComPilot.
Procedure for resetting the ComPilot device to its default settings if it becomes unresponsive.
Explanation of the meaning of different indicator light states on the ComPilot for status feedback.
Basic explanation of Bluetooth technology and its role in wireless communication with the ComPilot.
Step-by-step guide for pairing and connecting Bluetooth-enabled devices to the ComPilot.
Details on how the ComPilot announces the names of incoming callers via speech.
Explanation of spoken status messages provided by the ComPilot for alerts and operational feedback.
Specific warnings related to potential hazards and risks associated with the ComPilot device.
Information regarding safe handling, usage, and precautions for the ComPilot product.
Additional important information related to product usage, operating range, and environmental factors.
Details about the local warranty terms obtained at the point of purchase.
Information on the one-year limited international warranty provided by Phonak.
Specifies conditions and limitations that are not covered by the product warranty.
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