How to stop hearing key-press tones in my Phonak Hearing Aids?
If you hear your phone’s key-press tones in your hearing aids, deactivate key-press and confirmation tones on your phone. Please refer to your phone’s user guide.
Why is my Phonak ComPilot Air II Hearing Aid not connecting to Bluetooth?
If your Phonak Hearing Aid ComPilot Air II isn't recognized by devices it was previously paired with, it might be due to key-press tones being enabled on your phone. Deactivate these tones. If that doesn't work: * Switch ComPilot Air II off and then on again. * Ensure the devices are within 1 meter of each other and try again.
What code do I enter when pairing my Phonak Hearing Aid via Bluetooth?
When your device prompts for a code during the initial Bluetooth pairing with your ComPilot Air II, enter "0000" (four zeros).
How to adjust the volume on my Phonak ComPilot Air II Hearing Aid during calls or music?
If the volume of music or phone conversations is too loud or quiet, adjust the volume using the volume control on the external device (phone, music player, etc.) since different audio sources have varying outputs.
What to do if my Phonak ComPilot Air II Hearing Aid doesn't ring when my phone rings?
If your phone is ringing, but the indicator light on your ComPilot Air II isn't solid blue and you don't hear a ringing signal in your hearing aids, it could be due to several reasons: 1. Ensure Bluetooth is enabled on your phone. 2. Your ComPilot Air II and phone may not be connected. Try disabling and re-enabling Bluetooth on your phone, restart the ComPilot Air II, and activate the ComPilot Air II in your phone's 'Active device' menu. Also, reduce the distance between your phone and ComPilot Air II. 3. The ComPilot Air II may not be paired with your phone. Follow the pairing process. 4. The distance between the ComPilot Air II and your phone might be too great. Wear the ComPilot Air II clipped to your clothing and keep it within 10 meters (30 ft) of your phone.
Why doesn't my Phonak ComPilot Air II Hearing Aid announce the caller's name?
If your phone rings but the caller's name isn't announced, it could be due to: * The caller identification feature not being available or enabled on your phone. Refer to your phone’s user guide. * Two phones being connected to your ComPilot Air II. Caller identification is only available on the phone that was last paired. * Caller identification may be switched off. Ask your hearing care professional to enable it on your ComPilot Air II.
Why is my Phonak Hearing Aid audio streaming interrupted?
If you experience interruptions while audio streaming, it could be because: * The ComPilot Air II is too far from your hearing aids. Wear it clipped to your clothing, within 40 cm (16 inches) of your hearing aids. * The Bluetooth signal is out of range. Keep the Bluetooth device within the operating range.
Why can callers hear me but I can't hear them on my Phonak ComPilot Air II?
If the caller can hear you but you cannot hear them, it might be because: * The call was transferred to your phone. Ensure the call is transferred back to ComPilot Air II via the phone menu. * Some phones don't use ComPilot Air II when accepting the call through the phone. Always accept the call by pressing the main button.
Why does my Phonak Hearing Aid have intermittent audio via ComPilot Air II?
Intermittent audio during transfer via ComPilot Air II can occur due to several reasons: * The Bluetooth device may be too far away or shielded by your body. Ensure the Bluetooth device is within 5–10 m (15–30 ft.) and positioned in front of you. * The ComPilot Air II searches for known devices for the first 2 minutes after being switched on. After this search period, the intermittency should stop. * If your phone is connected to other devices like a PC, it may not be able to stream music continuously. Disconnect your phone from other devices when using it as a music player.
Why does my Phonak Hearing Aid streaming keep cutting out?
If you experience interruptions during audio streaming with your Phonak Hearing Aid, ensure the Bluetooth device is within the operating range.
Procedure for charging the ComPilot Air II battery, including indicator light status.
Explanation of how the ComPilot Air II facilitates phone calls between the phone and hearing aids.
Step-by-step guide for pairing the ComPilot Air II with a Bluetooth-enabled phone.
Instructions on how to establish a connection after initial pairing.
Procedure for initiating a phone call using the ComPilot Air II.
How to answer or reject an incoming phone call via the ComPilot Air II.
How to stream audio wirelessly from cell phones and other Bluetooth devices.
Instructions for streaming audio from a television, recommending the TVLink II accessory.
Explanation of the various states and meanings of the indicator lights on the ComPilot Air II.
General| Category | Hearing Aid Accessory |
|---|---|
| Bluetooth Connectivity | Yes |
| Water Resistance | IP54 |
| Type | Streamer |
| Compatibility | Phonak hearing aids |
| Charging Time | 2 hours |
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