Phonak Charger Ease - User Manual

Questions and Answers

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Bradley YoungAug 12, 2025
How to fix Phonak Hearing Aid CROS system not functioning?
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  Ryan BarberAug 12, 2025
  If the Phonak Hearing Aid CROS system isn't working, it might be due to a few reasons. First, check if the speaker or earpiece is blocked and clean it if necessary. Another reason could be that the CROS device or hearing aid is switched off; try pressing the lower part of the multi-function button for 3 seconds to turn it on. Lastly, the battery might be fully discharged, so ensure you charge the CROS device.
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Heather GatesAug 15, 2025
Why Phonak Charger Ease Hearing Aid CROS device will not switch on?
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  Amanda CisnerosAug 15, 2025
  If your Phonak Hearing Aid CROS device won't switch on, it could be due to a fully discharged battery. Charge the CROS device to resolve this. Alternatively, the button might have been inadvertently deactivated by pressing it longer than 15 seconds. In this case, perform step 2 of the rebooting process.
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Tiffany DaltonAug 19, 2025
Why phone call function does not work on Phonak Hearing Aid?
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  joywilliamsAug 19, 2025
  If the phone call function is not working with your Phonak Hearing Aid CROS system, it could be because the CROS system is in flight mode. To resolve this, switch the CROS device off and then on again. Another possibility is that the CROS system is not paired to the phone; in this case, pair the CROS system to the phone.
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Mary PierceAug 25, 2025
What to do if indicator light on Phonak Charger Ease Hearing Aid CROS device does not light up when charging?
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  Amanda JacksonAug 25, 2025
  If the indicator light on your Phonak Hearing Aid CROS device doesn't light up when placed in the charger, there could be a few reasons. Ensure the CROS device is correctly inserted into the charger. Also, verify that the charger is connected to a power source. If the battery is fully discharged, wait three hours after placing the CROS device in the charger, regardless of the LED behavior.
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Gene GrahamAug 27, 2025
Why is the indicator light on my Phonak Hearing Aid CROS device solid red when charging?
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  Tyler RobinsonAug 27, 2025
  If the indicator light on your Phonak Hearing Aid CROS device is solid red while in the charger, it could be due to dirty charging contacts; clean the contacts of both the CROS device and the charger. It's also possible that the CROS device is outside of its operating temperature range, which is +5° to +40° Celsius (+41° to +104° Fahrenheit); warm it up or cool it down as needed. If neither of these resolves the issue, it may be due to a faulty battery, in which case you should contact your hearing care professional.
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April WhiteheadAug 30, 2025
What to do if charging does not start for Phonak Charger Ease Hearing Aid?
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  Daniel MitchellAug 31, 2025
  If charging does not start for your Phonak Hearing Aid CROS device, ensure that the charger is connected to an external power supply. When properly connected, the indicator light around the USB port of the charger lights up green. Also, make sure that the CROS device is correctly inserted into the charger.
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Cathy JenkinsSep 4, 2025
Why does the indicator light on my Phonak Charger Ease CROS device switch off when removed from charger?
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  millerericSep 4, 2025
  If the indicator light on your Phonak Hearing Aid CROS device switches off when removed from the charger, the “Auto On” feature might be disabled. To fix this, switch on the CROS device.
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andreamillerSep 7, 2025
What does it mean if the indicator light on Phonak Hearing Aid CROS device remains solid green after removal from charger?
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  Theresa HendersonSep 7, 2025
  If the indicator light on the Phonak Hearing Aid CROS device remains solid green after you remove it from the charger, it means the indicator light was red when the device was placed into the charger. To solve this, reboot the CROS device.

Phonak Charger Ease Specifications

General

Technology	Inductive charging
Charging Indicator	LED lights
Input Voltage	5 V DC
Output Voltage	5 V DC
Output Current	500 mA
Charging Time	3 hours for a full charge
Battery Life	Up to 24 hours
Compatibility	Phonak Audéo Paradise Phonak Audéo Marvel