What to do if Phonak Hearing Aid ComPilot is unresponsive?
If your Phonak Hearing Aid ComPilot is unresponsive: * Charge it for at least 1 hour. * Unplug any connectors from the ComPilot. * Try switching it off and on again. * Consider resetting it by pressing the Connect button () and Volume up (+) and Volume down (-) at the same time.
Why can't people hear me well when I use my Phonak Hearing Aid ComPilot for calls?
If others have trouble hearing you during calls with your Phonak Hearing Aid ComPilot, check the following: * Ensure the ComPilot microphone openings aren't covered. * Wear the ComPilot correctly, with neck-loop plugs pointing towards your mouth. * Reduce movement to prevent the ComPilot from rubbing against clothing. Consider using an external microphone. * Avoid excessively noisy environments. Additionally, suggest that your callers increase their phone volume.
What to do if my phone rings but there is no ringing signal through Phonak Hearing Aids?
If your phone rings, but the Audio indicator isn't solid blue and there's no ringing signal through your Phonak Hearing Aids, ensure Bluetooth is enabled on your phone according to its user guide. Also, make sure the ComPilot and your phone are connected. If not, try these steps: 1. Disable and re-enable Bluetooth on your phone. 2. Restart the ComPilot. 3. Activate ComPilot in your phone's 'Active device' menu. 4. Reduce the distance between the ComPilot and your phone.
What is the Bluetooth pairing code for Phonak Hearing Aid ComPilot?
If your device asks for a code during Bluetooth pairing with your Phonak Hearing Aid ComPilot, enter "0000" (four zeros).
Why is the volume of music too loud on my Phonak ComPilot?
If the music volume is too loud or quiet, use the volume control of the external device (phone, music player, etc.) to adjust the volume to a comfortable level.
What to do if my Phonak Hearing Aid keeps switching between Bluetooth and normal program?
If your hearing aids are switching between Bluetooth and the normal program, your phone may be sending sounds to ComPilot due to incoming reminders, alarms or SMS. To stop this, disable the system sounds for SMS or mails via your phone menu. Also, check if phone key tones are switched on and, if so, switch them off via your phone menu.
How to fix intermittency during audio transfer via Phonak Hearing Aid ComPilot?
To resolve intermittency during audio transfer, ensure the Bluetooth device is not too far away and is kept in front of you, avoiding placing it in a back pocket. If no device was found, ComPilot will stop searching after 2 minutes, and the intermittency will stop. If you are using a phone connected to other devices such as a PC, disconnect it from those devices.
What to do if I have difficulties understanding phone conversations with Phonak ComPilot in noisy environments?
If you're struggling to understand phone conversations in noisy environments, try reducing the hearing aid volume by pressing the button. If the sound volume over the phone is then too low, use the phone volume button to increase it.
How to understand phone calls better in noisy places using Phonak ComPilot Hearing Aid?
If you have difficulty understanding phone conversations in noisy environments using your Phonak Hearing Aid, reduce the hearing aid volume by pressing the button. If the sound volume over the phone (or music) is too low after this reduction, use the phone volume button to increase the volume.
How to adjust the volume of music and calls on my Phonak Hearing Aid ComPilot?
To adjust the volume of music or phone calls on your Phonak Hearing Aid ComPilot, use the volume control on the external device (phone, music player, etc.). Different audio sources have different outputs, so adjusting the source volume is necessary.
General| Bluetooth | Yes |
|---|---|
| Battery Type | Rechargeable |
| Streaming Time | Up to 8 hours |
| Remote Control | Yes |
| Microphone | Yes |
| Neckloop | Yes |
| Operating Range | Up to 10 meters |
| Audio Input | 3.5mm audio jack |
| Compatibility | Phonak hearing aids |
| Bluetooth Version | Bluetooth 2.1 + EDR |
| Supported Audio Sources | Bluetooth enabled devices, FM |
| Charging Time | Approximately 3 hours |
Explains the physical components and indicators of the Phonak ComPilot, including buttons and ports.
Lists the included and optional accessories for the Phonak ComPilot, such as power adapters and microphones.
Instructions for selecting and attaching the correct power adapter for your region.
Steps to charge the ComPilot battery and understand the power indicator lights.
Procedure for powering the ComPilot device on and off using the power switch.
Guide to initiating the Bluetooth pairing process between the ComPilot and other devices.
Correct methods for wearing the ComPilot for optimal functionality and performance.
Procedure to test the audio output and hearing aid connection with the ComPilot.
Instructions for streaming audio using a wired connection to the ComPilot.
Steps for wirelessly streaming audio from Bluetooth-enabled devices to the ComPilot.
Guidance on using the ComPilot for TV audio streaming, recommending specific accessories.
How to adjust the audio volume using the ComPilot's volume control buttons.
Basic information and requirements for using the ComPilot for phone call functionality.
How to handle incoming calls, including ringtones and caller identification features.
Steps to initiate and make phone calls using the ComPilot and connected phone.
Procedure for terminating phone calls using the ComPilot's main button.
Details on advanced call management features like redialing, voice dial, and call holding.
Instructions for connecting and using an optional external microphone with the ComPilot.
How to lock the main button to prevent accidental activation of functions.
Describes different methods for wearing the ComPilot for various uses, including standard and handheld.
How to handle and switch between multiple audio sources connected to the ComPilot.
Procedure for resetting the ComPilot device to its default settings if it becomes unresponsive.
Explanation of the meaning of different indicator light states on the ComPilot for status feedback.
Basic explanation of Bluetooth technology and its role in wireless communication with the ComPilot.
Step-by-step guide for pairing and connecting Bluetooth-enabled devices to the ComPilot.
Details on how the ComPilot announces the names of incoming callers via speech.
Explanation of spoken status messages provided by the ComPilot for alerts and operational feedback.
Specific warnings related to potential hazards and risks associated with the ComPilot device.
Information regarding safe handling, usage, and precautions for the ComPilot product.
Additional important information related to product usage, operating range, and environmental factors.
Details about the local warranty terms obtained at the point of purchase.
Information on the one-year limited international warranty provided by Phonak.
Specifies conditions and limitations that are not covered by the product warranty.
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