Phonak ComPilot - User Manual

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Questions and Answers

R
Robert ZamoraSep 2, 2025
Why do I hear intermittency during audio transfer with my Phonak Hearing Aid ComPilot?
- A
  Aimee DuncanSep 3, 2025
  Intermittency during audio transfer via Phonak Hearing Aid ComPilot may occur if the Bluetooth device is too far away or is shielded by the body (e.g., worn in a back pocket). Ensure the Bluetooth device is within the maximum range and kept in front of you. Disconnect your Bluetooth phone from other devices like PCs when using it as a music player. The ComPilot will stop searching after 2 minutes, which will stop the intermittency.
L
Lauren WatkinsSep 3, 2025
What to do if my phone rings but there is no ringing signal through Phonak Hearing Aids?
- E
  eric67Sep 3, 2025
  If your phone rings, but the Audio indicator isn't solid blue and there's no ringing signal through your Phonak Hearing Aids, ensure Bluetooth is enabled on your phone according to its user guide. Also, make sure the ComPilot and your phone are connected. If not, try these steps: 1. Disable and re-enable Bluetooth on your phone. 2. Restart the ComPilot. 3. Activate ComPilot in your phone's 'Active device' menu. 4. Reduce the distance between the ComPilot and your phone.
R
Raymond CamposSep 4, 2025
Why can't people hear me well when I use my Phonak Hearing Aid ComPilot for calls?
- S
  Stephanie RogersSep 4, 2025
  If others have trouble hearing you during calls with your Phonak Hearing Aid ComPilot, check the following: * Ensure the ComPilot microphone openings aren't covered. * Wear the ComPilot correctly, with neck-loop plugs pointing towards your mouth. * Reduce movement to prevent the ComPilot from rubbing against clothing. Consider using an external microphone. * Avoid excessively noisy environments. Additionally, suggest that your callers increase their phone volume.
B
Brandy JonesSep 5, 2025
What to do if Phonak Hearing Aid ComPilot is unresponsive?
- R
  robinsonlaurieSep 5, 2025
  If your Phonak Hearing Aid ComPilot is unresponsive: * Charge it for at least 1 hour. * Unplug any connectors from the ComPilot. * Try switching it off and on again. * Consider resetting it by pressing the Connect button () and Volume up (+) and Volume down (-) at the same time.
M
Mary WilsonSep 6, 2025
Why do my Phonak Hearing Aids switch programs when not streaming?
- T
  Terry StephensSep 6, 2025
  If your Phonak Hearing Aids switch between Bluetooth and the normal program when you're not streaming, it could be due to your phone sending sounds to the ComPilot from incoming SMS or emails. Disable system sounds for reminders, alarms, SMS, etc., via your phone menu. Also, switch off phone key tones in your phone menu.

Phonak ComPilot Specifications

General

Bluetooth	Yes
Battery Type	Rechargeable
Streaming Time	Up to 8 hours
Remote Control	Yes
Microphone	Yes
Neckloop	Yes
Operating Range	Up to 10 meters
Audio Input	3.5mm audio jack
Compatibility	Phonak hearing aids
Bluetooth Version	Bluetooth 2.1 + EDR
Supported Audio Sources	Bluetooth enabled devices, FM
Charging Time	Approximately 3 hours

Summary

Welcome

Getting to Know Your ComPilot

Legend

Explains the physical components and indicators of the Phonak ComPilot, including buttons and ports.

Accessories

Lists the included and optional accessories for the Phonak ComPilot, such as power adapters and microphones.

Getting Started

Setting Up the Power Supply

Instructions for selecting and attaching the correct power adapter for your region.

Charging the ComPilot Battery

Steps to charge the ComPilot battery and understand the power indicator lights.

Turning the ComPilot ON and OFF

Procedure for powering the ComPilot device on and off using the power switch.

ComPilot Bluetooth Pairing Introduction

Guide to initiating the Bluetooth pairing process between the ComPilot and other devices.

Wearing the ComPilot Correctly

Correct methods for wearing the ComPilot for optimal functionality and performance.

Testing Sound via the ComPilot

Procedure to test the audio output and hearing aid connection with the ComPilot.

Using the ComPilot as an Audio Streamer

Streaming Music via Cable

Instructions for streaming audio using a wired connection to the ComPilot.

Streaming Music via Bluetooth

Steps for wirelessly streaming audio from Bluetooth-enabled devices to the ComPilot.

Watching TV

Guidance on using the ComPilot for TV audio streaming, recommending specific accessories.

Adjusting the Volume

How to adjust the audio volume using the ComPilot's volume control buttons.

Using the ComPilot for Phone Calls

Introduction to Phone Calls

Basic information and requirements for using the ComPilot for phone call functionality.

Incoming Calls

How to handle incoming calls, including ringtones and caller identification features.

Making Phone Calls

Steps to initiate and make phone calls using the ComPilot and connected phone.

Ending a Call

Procedure for terminating phone calls using the ComPilot's main button.

Advanced Phone Options

Details on advanced call management features like redialing, voice dial, and call holding.

Using the External Microphone

Instructions for connecting and using an optional external microphone with the ComPilot.

Locking the Main Button

How to lock the main button to prevent accidental activation of functions.

Using the ComPilot as a Remote Control

Using ComPilot with Roger;FM

More Detailed Information

Wearing the ComPilot in Different Ways

Describes different methods for wearing the ComPilot for various uses, including standard and handheld.

Managing Multiple Inputs

How to handle and switch between multiple audio sources connected to the ComPilot.

Resetting Your ComPilot

Procedure for resetting the ComPilot device to its default settings if it becomes unresponsive.

Summary of Indicator Lights

Explanation of the meaning of different indicator light states on the ComPilot for status feedback.

Introduction to Bluetooth

Basic explanation of Bluetooth technology and its role in wireless communication with the ComPilot.

Setting Up Bluetooth

Step-by-step guide for pairing and connecting Bluetooth-enabled devices to the ComPilot.

Caller Identification: Spoken Caller Names

Details on how the ComPilot announces the names of incoming callers via speech.

VoiceAlerts: Spoken ComPilot Status

Explanation of spoken status messages provided by the ComPilot for alerts and operational feedback.

Troubleshooting ComPilot

Important Safety Information

Hazard Warnings

Specific warnings related to potential hazards and risks associated with the ComPilot device.

Information on Product Safety

Information regarding safe handling, usage, and precautions for the ComPilot product.

Other Important Information

Additional important information related to product usage, operating range, and environmental factors.

Service and Warranty

Local Warranty

Details about the local warranty terms obtained at the point of purchase.

International Warranty

Information on the one-year limited international warranty provided by Phonak.

Warranty Limitation

Specifies conditions and limitations that are not covered by the product warranty.

Compliance Information

Information and Explanation of Symbols

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