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stephanierochaSep 13, 2025
What is the pairing code for Phonak Hearing Aid ComPilot?
- MMatthew BurgessSep 13, 2025
The pairing code for the initial coupling of your ComPilot with your Bluetooth device is “0000” (four zeros).
To Next PageTo Next PageWhat is the pairing code for Phonak Hearing Aid ComPilot?
The pairing code for the initial coupling of your ComPilot with your Bluetooth device is “0000” (four zeros).
What to do if my Phonak Hearing Aid ComPilot is no longer recognized by the phone?
If your ComPilot is not being recognized, try these steps: First, switch the ComPilot OFF, wait for the red indicator to switch off, and then turn it back ON. If that doesn't work, ensure the devices are within 1 meter of each other. Also, remember ComPilot can only pair with a maximum of 8 Bluetooth devices; if the memory is full, repeat the pairing process with the device that was overwritten.
What to do if the phone is ringing but there is no ringing signal through Phonak Hearing Aids?
If your phone is ringing, but you're not hearing it through your hearing aids, ensure that Bluetooth is enabled on your phone. If it is, try disabling and then re-enabling Bluetooth on your phone. Also, restart your ComPilot by switching it off and then on again to reactivate the Bluetooth functionality. Make sure ComPilot is selected as the active device in your phone's Bluetooth menu and reduce the distance between your ComPilot and phone.
What to do if the caller can hear me but I cannot hear the caller on my Phonak ComPilot?
If a caller can hear you, but you cannot hear them, ensure the call is transferred back to ComPilot via the phone menu, as the call may have been transferred to your phone.
Why is my Phonak Hearing Aid ComPilot unresponsive when switching ON?
If your ComPilot is unresponsive, it may be completely discharged; charge it for at least 1 hour. If charging doesn't help, it could be a software problem; unplug any connectors from the ComPilot. You can also try switching the ComPilot OFF and then ON again, or consider resetting it.
How to stop hearing phone key-press tones in my Phonak Hearing Aids?
If you hear your phone's key-press tones in your Phonak Hearing Aids, deactivate key-press and confirmation tones on your phone.
What to do if the caller can hear me but I cannot hear them on Phonak ComPilot Hearing Aid?
If the caller can hear you, but you cannot hear them when using your Phonak Hearing Aid, ensure the call is transferred back to ComPilot via the phone menu, as the call may have been transferred to your phone.
Why doesn't my Phonak ComPilot announce the caller's name?
If your Phonak Hearing Aid doesn't announce the caller's name, the Caller identification feature may not be available or enabled on your phone. Refer to your phone's user guide. If two phones are connected to your ComPilot, caller identification is only available on the phone that was last paired. Also, caller identification may be switched off; consult your hearing care professional to enable it.
Why is the volume of music too loud on my Phonak ComPilot?
If the music volume is too loud or quiet, use the volume control of the external device (phone, music player, etc.) to adjust the volume to a comfortable level.
How to fix intermittency during audio transfer via Phonak Hearing Aid ComPilot?
To resolve intermittency during audio transfer, ensure the Bluetooth device is not too far away and is kept in front of you, avoiding placing it in a back pocket. If no device was found, ComPilot will stop searching after 2 minutes, and the intermittency will stop. If you are using a phone connected to other devices such as a PC, disconnect it from those devices.
General| Bluetooth | Yes |
|---|---|
| Battery Type | Rechargeable |
| Streaming Time | Up to 8 hours |
| Remote Control | Yes |
| Microphone | Yes |
| Neckloop | Yes |
| Operating Range | Up to 10 meters |
| Audio Input | 3.5mm audio jack |
| Compatibility | Phonak hearing aids |
| Bluetooth Version | Bluetooth 2.1 + EDR |
| Supported Audio Sources | Bluetooth enabled devices, FM |
| Charging Time | Approximately 3 hours |
