PROBLEMS & TROUBLESHOOTING
PROBLEMS & TROUBLESHOOTING
Mains Power, Battery Power And
Power Cuts
The mains power supplies power to a set of large internal
batteries. These batteries then power the motor, which
moves you up and down the stairs.
In the event of mains power failure, you can continue to use
the stairlift for a short while as the batteries store enough
energy to allow the lift to travel up and down the stairs a
few times.
If the battery power runs low (for example, following a
power cut), a ‘Low Battery’ message will be reported on the
diagnostic/status display.
At this point, the stairlift batteries should be recharged as
a matter of urgency. Do not use the stairlift if the ‘Low
Battery’ message is reported in the diagnostic / status display.
Battery Replacement
The large internal batteries will need to be replaced
periodically by your service engineer.
The batteries will be checked and replaced if necessary
during a service visit by the engineer.
The batteries in the direction controller (2) and in the
wall mounted remote control units (12) will also need
to be replaced periodically, when this is required a
message indicating this will be reported in the diagnostic/
status display.
To change batteries in remote controls
• Open the cover of the remote control and remove
the old batteries.
• Replace them with 2 new AA batteries, ensuring
polarity is correct.
• Replace cover.
To change batteries in direction controller
Remove direction module from arm.
All parts are available from manufacturer
1
Press on the circled
clips (image on the
left) and module will
lift out.
3
The module will
simply slot back into
the arm.
2
Replace the AA
batteries as shown.
11
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