CLEANING & MAINTAINING YOUR STAIRLIFT
PROBLEMS, TROUBLESHOOTING &
SYSTEM STATUS CODES
PROBLEMS, TROUBLESHOOTING & SYSTEM STATUS CODES
If used correctly, your stairlift should give you trouble free
operation. If you experience a problem, please make a note
of the system status code on the diagnostic/status display,
before requesting a visit from an engineer.
As a general guideline, before requesting an engineer
visit please carry out the following:
1. Check that the lift charger is plugged into the wall socket
and the socket is turned on. If the lift is not charging, the
message “OFF CHARGE” will be reported by the display.
2. Check there is no physical obstruction stopping the lift
from moving. If there is, a message will be reported in the
display to reect this.
3. Ensure the seat is in the proper travelling position – the
chair will not move if the seat is swivelled.
4. Check the chair by using a different controller – if it now
works there is a possibility that a battery has failed in one
of the controllers, either in one of he remote controls or
in the controller tted to the arm rest (1). If a battery is
at fault the diagnostic display (9) will report this. Always
replace ALL 1.5v batteries at the same time.
5. Check that there is no obstruction underneath the
footplate. If there is this will be reported by the
diagnostic display
6. Check the key switch (8) is turned to the ON position.
If you request an engineer visit and there is not a technical
problem with the lift the engineer will make a charge – this
will apply even during the warranty period of the lift.
CLEANING & MAINTAINING YOUR STAIRLIFT
To maintain safe and reliable operation, your stairlift
needs to be regularly serviced and safety inspected.
Your local stairlift servicing centre will be pleased
to discuss servicing your stairlift and any warranty
arrangements.
Before cleaning your stairlift, ensure it is switched off
by using the key switch (8).
The rail must be kept clean to ensure the continued, reliable
operation of the stairlift. The rail can be cleaned using soapy
water or any mild, non-abrasive household cleaner.
The plastic, metal and painted metal areas of your stairlift
can be cleaned using a small quantity of any mild kitchen
surface cleaner. If you use a spray cleaner, apply a small
amount of spray to a soft cloth and use the cloth to wipe
the surface.
The upholstery is resistant to most household stains, many
of which can be wiped off fairly easily. Regular cleaning with
a damp soapy cloth or sponge, followed by a wipe with a
damp clean cloth will help the upholstery maintain a fresh
appearance.
To maintain safe and reliable operation, your stairlift needs a
regular safety inspection and service. This should take place
every 12 months.
Important Information
Solvent based cleaners, bleaches, abrasives, synthetic
detergents, wax or silicon based polishes and aerosol sprays
must not be used on any part of the stairlift. Do not attempt
to clean the interior of the motor housing, the chair or the
racking. If specialist cleaning is required, please contact your
local service centre.
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