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PS1_0001 [EN]
Resetting the device
If the device is not working properly, try
resetting it. This may resolve the issue.
To reset the device, hold down the
Action Button with the Sliding Cover
closed until all of the LEDs flash and the
device vibrates three times.
You have been charging the battery
for a long time, but not all of the
Status Indicator LEDs are lit up yet.
• Charge the battery using the dedicated/
recommended AC Adaptor. If you use
a product other than the dedicated/
recommended AC Adaptor, charging may
take a long time.
• Check for dirt on the Micro USB Jack of
the device, the connectors of the Micro
USB cable, or the USB jack of the AC
Adaptor. If they are dirty, wipe them o
with a soft, dry cloth. Then, reconnect
them and try charging again.
• If they are not dirty, there may be an issue
with the device, AC Adaptor, or Micro USB
Cable. Please contact “Ploom Exclusive
Customer Service” (back cover).
The device will not turn on after it
was left unused for a long period
of time.
When you leave the device unused for
long periods of time, the battery voltage
decreases due to self-discharge. Charge the
battery before using the device again.
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