Ploom S - Troubleshooting; Indicator Light Status Errors; Device Operational Faults

30
PS1_0001 [EN]
Troubleshooting
If the device is not working properly
or acting strangely, check the
following items.
The Mode Indicator LED is lit up in red.
Check the content of the
Warranty (Page35), and
then contact “Ploom Exclusive
Customer Service” (back
cover).
The Mode Indicator LED is flashing
in orange.
This means that the device
cannot be used temporarily
because it has become too
hot (or too cold) due to its
current status, the ambient
environment, etc. Wait until the
Mode Indicator LED turns o
before using the device again.
The device is too hot to hold.
The device may be malfunctioning. Please
contact “Ploom Exclusive Customer Service”
(back cover).
The device may become somewhat hot after
continuous use due to extended use of the
heater. However, this is not a malfunction.
When you open the Sliding Cover,
the LEDs do not light up.
The battery is depleted.
Please charge the battery
(Page18). If charging does
not resolve the issue, there may
be a malfunction.
Please contact
“Ploom Exclusive Customer
Service” (back cover).
The device doesn't work.
The device will not work if the battery
is depleted. Please charge the battery
(Page18) . The device may also fail to
work if it is too cold due to the external
temperature, etc. Wait for the device to
return to a normal temperature.