12 | TROUBLESHOOTING
To keep the warranty valid, never try to repair the system yourself. If you encounter problems when using this unit, check the
following points before requesting service.
Troubleshooting
Problem Solution
No power
• Ensure that the battery is charged or the power adaptor is connected.
Remote control
does not work
• Use the remote control closer to the speaker. Aim directly at the sensor on the front of the unit.
• Please check the battery is installed correctly.
• Replace the battery.
No response from
the speaker
• Turn off the power switch and then turn on the switch.
Unable to find
PL808BM in the
Bluetooth device list
when pairing
• Ensure you have paired the speaker with your Bluetooth enabled device.
• Ensure the Bluetooth function is activated on your Bluetooth enabled device.
General sound
issues
• Make sure the speaker is set to the correct mode; make sure the volume knob is not set to off.
• Turn the volume knob to increase the volume.
• Press the VOL + button on the remote to increase the volume.
• Bluetooth
mode: make sure the speaker is paired to the correct Bluetooth
device.
• AUX mode: ensure you have connected the audio cable to the AUX port of the speaker, and the external
device's volume is on.
• FM mode: ensure you are on FM mode. Press the button to search for FM channels.