16
Customer feedback on our Play
+
3D Pen has been extremely positive. If however you
are experiencing any challenges, please take a look at our FAQs and Troubleshooting
questions below or check our tutorial videos.
What is the power requirement for the pen?
The pen can be powered either by plugging the USB C cable into a suitable USB power adapter
which then plugs directly into the wall or by using an adequate power bank. Both of these must
be a 5.0VDC – 2.0A source.
Do I need to keep the Start button pressed when loading a new lament?
No, you do not need to keep the Start button pressed when loading a new lament.
To load new lament, rstly make sure the pen is turned on and the LED light is blue. Then place
the lament into the loading hole at the top of the pen (the one next to where the power cable is
inserted). Make sure the end of the lament is at across the end before inserting (cut carefully
with scissors if not). Insert the lament gently until it stops. Then simply press the Start button
once and you will feel the lament being gently guided into the pen automatically. Wait for the
lament to be pulled all the way through the pen until you see it appear from the end of the nozzle.
You can speed up this process by pressing the ‘Speed Control’ button, until 3 green LED lights
are showing indicating the extrusion speed is set to rapid.
The light on my pen doesn’t light up at all/I have no power to my pen
Firstly, please double check that you are using an adequate power supply. This must be a
5.0VDC – 2.0A source. If your supply is less than this then insucient power is being pulled into
the pen which could cause the pen to not power up correctly.
If you have conrmed that you are using the correct power supply and the pen is still not working,
please try using an alternative power source (power bank, USB power adapter etc.) to ensure
that this isn’t the cause of the challenge.
If the pen still does not work then please double check that the cable is inserted into the top of the
pen correctly and if so, that by moving it around inside the tting in the top of the pen you still do
not see the light come on at all.
If none of the above resolves the situation then please contact the Polaroid 3D support team and
they will be able to help nd a solution for you.
My pen doesn’t heat up/the light doesn’t turn from red to blue
Firstly please double check that you are using an adequate power supply. This must be a
5.0VDC – 2.0A source. If your supply is less than this then insucient power is being pulled into
then pen which could cause the pen to not heat up to the correct temperature meaning the light
will not turn to blue.
If you have conrmed that you are using the correct power supply and the pen is still not heating
up, please contact the Polaroid 3D support team and they will be able to help nd a solution for
you.
FAQs AND TROUBLESHOOTING
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