TROUBLESHOOTING | 23
If you have problems with the soundbar, check below for advice. If you don't find a solution here, contact After Sales Support
on 1300 886 649.
Troubleshooting
Problem Solution
No power
• Ensure that the 15V power adapter is properly connected.
• Ensure that there is power at the AC outlet.
• Press the POWER button on the soundbar or remote to turn the unit on.
Remote control
does not work
• Use the remote control closer to the unit. Aim directly at the sensor on the front of the unit
• Insert the battery with its polarities (+/-) aligned as indicated. Please check the battery is installed
correctly.
• Replace the battery.
No response from
the unit
• Disconnect and reconnect the 15V power adapter, then turn the unit on again.
Soundbar not
found in the
Bluetooth device
list when pairing
• Ensure you have unpaired the previously paired Bluetooth device from the soundbar.
• Ensure the Bluetooth function is activated on your Bluetooth enabled device.
General sound
issues
• Make sure the soundbar is connected to power and turned on (LED indicator on), and that it’s set to the
correct mode; use the mode button on the unit or remote to change the input mode.
• To check the system hasn't frozen, press the volume buttons; the LED indicator should be flashing each
time the volume buttons are pressed. If only a specific input mode is not working, it’s likely the setting
is wrong or the cable used is not working.
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