WARRANTY INFORMATION
DOMESTIC APPLICATIONS
3 Year Warranty – Parts (excluding electrolytic cell)
3 Year Warranty – Workshop Repair Labour
1 Year Warranty – In-field Labour (within 30km of an authorised service agent)
3 Years (up to 10,000 hours*) Warranty – Original Electrolytic Cell
2 Years (up to 10,000 hours*/**) Warranty – Replacement Electrolytic Cells
COMMERCIAL APPLICATIONS
1 Year Warranty – Parts (excluding electrolytic cell)
1 Year Warranty – Workshop Repair Labour
1 Year Warranty – In-field Labour (within 30km of an authorised service agent)
1 Year (up to 10,000 hours*/**) Warranty – Original or Replacement Electrolytic Cells
CONDITIONS
• In-field labour charges will apply to units installed for a period exceeding 12 months.
• In-field labour charges may apply within the 12 month period if location is more than 30 km from an
authorised service agent.
• Freight charges are the responsibility of the home owner.
• Under no circumstances shall the manufacturer be liable for incidental or consequential damages,
inconvenience or expenses in connection with the removal, installation or replacement of equipment.
• Under no circumstances shall the manufacturer be liable for damage caused to persons or property
as a result of use of this equipment.
• Charges will apply during the warranty period if installation or method of operation is not is
accordance with our instructions.
• Warranty extending beyond 1 year is not transferable.
• Purchase receipt must be produced to claim warranty.
• The use of bore water may void warranty where not managed correctly***, and any associated
discolouration or staining is not covered by warranty.
THE FOLLOWING INVALIDATES WARRANTY
– Incorrect installations
– Incorrect use
– Misuse
– Water in excess of 40 degrees Celcius, or lower than 0 degrees Celcius.
– Water pressure exceeding 250 kpa
– Where used for a purpose other than described in this manual
– Use of non-genuine components
– Use of chemicals or optional equipment not authorised for use by Pool Lab
– Where immediate action has not been taken to rectify a problem
* Cell hours are defined as the total amount of time that the cell is actively powered. This
information is available in MAIN MENU – STATISTICS – CELL HOURS, and may be
required for warranty claims on electrolytic cells.
** For warranty claims on replacement electrolytic cells, proof of the accumulated cell
hours at the time of installation may also be required.
*** Always use the Langlier Index to determine the ideal pH for bore water. Damage
caused by the formation of scale is not covered by warranty.
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