PowerFleet VAC4S - Page 81

PowerFleet
®
VAC4 and VAC4S Hardware User’s Guide
085-00000700 Rev K
support@powerfleet.com
Page 84 of 103
36-Impact sensor Er (Refer to Hardware Guide)
[FUNCTIONAL] The impact sensor has experienced unrecoverable errors.
Possible Cause(s)
Action
Disconnected impact
sensor
• Verify that impact sensor is installed on the specified vehicle. If not, and it is
uninstalled intentionally, then you must either re-run Install Wizard (to disable sensing
at the VAC) or disable Impact Sensing for that vehicle using PowerFleet® Vision Pro™.
• If sensor is present but unplugged, then plug sensor back in. Identify how it was
disconnected and address the root cause (e.g. no service loop/pulled too tight; cable
connector cover missing on VAC Bracket, etc.)
• Verify that sensor is working using the Hardware->Impact screen. X/Y readings should
be 0.0 +/- 0.2G with R readings between 70 and 90 on both axes. If not, sensor may
be malfunctioning.
Malfunctioning impact
sensor
• Complete an RMA Request form (See Appendix A)
• Mounting using screws or non-IDSY-provided tape; Re-mount using provided tape.
• Make sure that no other object is 'bouncing' on top of sensor during normal driving.
• Make sure that mounting location avoids positioning right near vehicle wheels or
other surfaces prone to repetitive vibration while driving.
• Call PowerFleet’s Customer Service for an RMA number.
• Only the impact sensor should be returned for analysis/repair.
• Once impact sensor is removed, system will display error #13. This error can be
ignored until the impact sensor is replaced.
37-Memory Error (Refer to Hardware Guide)
[FUNCTIONAL] The VAC’s internal memory has been lost.
Possible Cause(s)
Action
Backup battery is/was
too low (Error #18)
• Follow troubleshooting steps for error #18
Internal memory
corruption
• Complete an RMA Request form (See Appendix A)
• Call PowerFleet’s Customer Service for an RMA number.
• Only the VAC should be returned for analysis/repair.
• Once VAC is removed, system MUST be hard-bypassed to use vehicle.
• Follow instructions on how to hard-bypass the system. (See Appendix B)
• Run “CloneVAC” on the new VAC (See Section 4 for instructions)