19
Troubleshooting
Symptom Possible Cause Solution
Smoke coming
from appliance
Too much oil is being used. Wipe down to remove excess oil.
The Basket has grease residue from
the
previous operation.
Clean the Basket after each use.
French fries are not
fried evenly
Potatoes are not prepped properly. Consult a recipe for potato type and prep.
Fries are not cut evenly. Cut fries thinner or reshape fries.
Fries are too crowded. Spread fries out or cook a smaller batch.
Potatoes are not rinsed properly
during preparation.
Pat dry to remove excess starch.
Fries are not crispy Raw fries have too much water.
Dry potato sticks properly before misting
oil.
Cut sticks smaller.
Add a bit more oil.
Error code
displayed on
Control Panel
E1 - Broken circuit of the thermal
sensor
Call Customer Service
E2 - Short circuit of the thermal
sensor
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