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REPLACEMENT PARTS
NOTE: Use only original replacement parts. This will protect your warranty coverage for parts replaced under
warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply original replacement parts, call Customer Service toll
free at (1-877-886-5989) for referral information.
When calling Customer Service or your dealer, have ready:
Your name
Your address
Model and serial number of your fireplace
How fireplace was malfunctioning
Purchase date
Usually, we will ask you to return the defective part to the factory
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply original replacement part(s) call Customer Service toll
free at (1-877-886-5989) for referral information.
When calling Customer Service have ready:
Model number of your fireplace
The replacement part number
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