Lifetime Limited Warranty
Prolux guarantees this product’s motor to be free from defects in material and workmanship for the
lifetime of the motor, and for three (3) years of the body of the cleaner, when utilized under normal
operating conditions.
What is Not Covered by the Prolux Warranty - Warranty Exclusions:
This limited warranty does not extend to and expressly excludes:
1. Normal wear and tear and/or replacement attachments or accessories, including, without limitation,
the wand, powerhead, and other attachments to the cleaner.
2. Damage or burnout of the cleaner’s body or motor resulting from failure to clear a blockage occurring
during the normal course of use.
3. Loss or damage to the cleaner body resulting from conditions beyond the control of Prolux including
without limitation, misuse, accidents, abuse, neglect, negligence from the customer, overuse beyond the
capacity of the cleaner, or unauthorized modification and/or alteration.
4. Loss or damage to the cleaner resulting from failure to follow the required maintenance schedule or
failure to use the cleaner by written instructions from Prolux, guidelines, or the terms of its Owner’s
Manual.
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, please contact Prolux Cleaners directly at service@proluxcleaners.com. Non-durable
parts including, without limitation, cords and switches, which normally require replacement, are
specifically excluded from the warranty. This warranty is limited solely to the cost of the repair or
replacement of the unit at the option of Prolux. This warranty does not cover normal wear of parts and
does not apply to any unit that has been tampered with (by an unauthorized user) or used for
commercial purposes. This limited warranty does not cover damage caused by shipping damage, misuse,
abuse, negligent handling, or damage due to faulty packaging or mishandling in transit.
This warranty is extended to the original purchaser of the unit only and is not transferable. *IMPORTANT:
Before sending the unit back for warranty work, contact Prolux Cleaners first. Unauthorized warranty
claims may be sent back.
Authorized Warranty claims: Prolux Cleaners shall be responsible for all parts, labor, and shipping if
the item is registered. If the item is NOT registered Prolux shall be responsible for the parts and labor
of the repair and the customer shall be responsible for ALL shipping charges to AND from the Prolux
service center. Prolux is constantly striving to improve our products. Therefore, the specifications
contained herein are subject to change without notice.
Rev. 9/23
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