10
FAQ
The following table lists possible questions and steps to
address them. Please contact Customer service if you cannot
fi nd an answer to your question below.
Issue Possible Reason Possible Solution
Unit does
not work
Filter cover not installed cor-
rectly
Remove bottom cover and re-install
Bottom cover not locked in
place
Check that bottom cover is turned into locked posi-
tion
Power supply for plug Pull out plug and plug it back into unit
Deformed power plug or wire Contact customer service
Fan does
not work
The machine doesn’t turn on Plug it in and turn on
Motor is not working Contact customer service
Unit on uneven ground Move to fl at surface
Loose or foreign particles in-
side
Contact customer service
Filter packaging not removed Remove plastic bag from fi lter
The motor is loose Contact customer service
Perfor-
mance
Issues
Filters need to be replaced
Replace with an original Proscenic A9 fi lter for bet-
ter performance
Air intake/outlet blocked Contact customer service
Filter packaging not removed Remove plastic bag from fi lter
Not enough space surrounding
unit
Ensure 10 in. distance between sides of air intake
and that distance to air outlet is not less than 8 in.
Lack of fi lter or fi lter is not
properly installed
Make sure all fi lters are placed in order in accor-
dance to instructions
Coverage area questions
Check whether room area surpasses coverage area
estimates
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