Common problems
Question type Solution
Unable to boot
The battery is low, please manually put the robot back to the dust collector for recharging before using it
The ambient temperature is too low (less than 0° C) or too high (higher than 40° C)
Unable to start cleaning The battery is low, please put the robot back to the dust collector to recharge manually before using it
Unable to recharge
There are too many obstacles near the dust collector. Please place the dust collector in an open area
The main unit is being too far away from the dust collector. Please try to place the main unit near the dust col-
lector
Abnormal behavior Reboot it after shutdown
There is an abnormal noise during cleaning
The roller brush, side brush or left/right wheel may be wrapped with foreign objects, please clean them after
shutdown
Declining in cleaning ability or dust falling out
from the machine.
The dust box is full, please clean it
HEPA components have been blocked, please clean it
The roller brush is wrapped by foreign objects, please clean it
Unable to connect Wi-Fi
The Wi-Fi signal may not be good, please make sure the machine is in an area with optimal Wi-Fi signal cover-
age
The Wi-Fi connection may be abnormal, please reset your Wi-Fi and download the latest app and try to connect
it again
Breakpoint cleaning
Please confi rm that the machine is not in the Do Not Disturb mode, and it will not continue to clean in this mode
Recharging the machine manually or placing it back to the dust collector will lead the machine not to continue
cleaning from last interruption
Cannot return to the dust collector after spot
cleaning or moving the position
After the spot cleaning or moving the position for a long distance , the machine will re-generate the map
If the dust collector is far away, it may not be able to recharge automatically. Please place it back to the dust
collector manually to charge
Unable to charge Make sure there is enough space around the dust collector and no dust or obstruction on its surface
Scheduled cleaning does not work
Please confi rm that the device is connected to a network.
If it is not, you cannot synchronize the scheduled cleaning task
The machine is always offl ine. Please ensure that the machine is successfully connected to a network and is always within the Wi-Fi coverage
The mobile phone cannot pair the device.
Please make sure that the dust collector and the machine are within the Wi-Fi coverage and the signal is opti-
mal. Follow the instructions to reset the Wi-Fi and then pair it again
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