ProtoArc EKM01 - User Manual

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EKM01

Frequently Asked Questions

How do you know that the mouse and keyboard are fully charged?

When the batte is too low, the low voltage indicator/charging indicator of

the keyboard mouse will ash until the keyboard mouse turns o, please

recharge the keyboard mouse in time. The low voltage indicator/charging

indicator turns red when charging and turns green when fully charged.

Can you provide information about how the keyboard/mouse

communication is encpted/secured?

The EKM01 keyboard and mouse can not be encpted/secured

Can I use this mouse with a Mac that DOES NOT have a USB po?

You can connect this mouse with your Mac by Bluetooth connection way.

How to reset the keyboard?

The way to reset the keyboard:

1. Turn on the keyboard, long press ESC+3 (Use the number 3 on the

main keyboard, not on the numeric keypad) to reset

2. Resta the keyboard and t to connect it with your device

Can I use this mouse with a Mac that DOES NOT have a USB po?

Steps to re-pair the mouse and reset bluetooth

1. Regarding the 2.4G mode

(please make sure that the mouse is on 2.4G mode):

--Press the middle scroll button and the left and right click button at the

same time, wait for 5 seconds till the 2.4G indicator (Channel Indicator 1) light

ashes.

--Inse the 2.4G USB receiver to your device, the mouse will connect with

your device then.

2. Regarding the Bluetooth mode:

--Turn o the mouse.

--And then press the middle scroll button and the right click button at the

same time, hold these 2 buttons and turn on the mouse, then the Bluetooth

channel 2 indicator light will ash quickly.

--Connect the mouse with your device by Bluetooth.

Is this keyboard backlit?

No, the keyboard is not backlit

What are the dimensions of the keyboard?

The dimensions of the keyboard is 16.69*9.11*1.09 inch

Need help?

Do you have a question about the ProtoArc EKM01 and is the answer not in the manual?

Summary

Battery Charge Indicators

Low Battery and Charging Status

Details low battery warnings and charging status lights (red for charging, green for full).

Keyboard Reset Procedure

Keyboard Reset and Reconnection Steps

Instructions to reset the keyboard by holding ESC+3 and then restarting to reconnect.

Mouse Pairing and Bluetooth Reset

2.4 G Mode Pairing

Steps to re-pair the mouse in 2.4G mode using button combinations and USB receiver.

Bluetooth Mode Pairing and Reset

Steps to re-pair the mouse in Bluetooth mode using button combinations and turning it on.

Bluetooth Mouse Pairing Issues

Keyboard and Mouse Connectivity Issues

2.4 G Connection Troubleshooting

Bluetooth Connection Troubleshooting

This document provides a comprehensive FAQ for the EKM01 keyboard and mouse combo, covering its features, technical specifications, usage, and troubleshooting.

Function Description

The EKM01 is a wireless keyboard and mouse combo designed for general computer use. It supports both 2.4G wireless and Bluetooth connectivity, offering flexibility in how it connects to various devices. The combo is intended to provide a reliable input solution for users, with features addressing common setup and operational issues.

Important Technical Specifications

Backlight: The keyboard is not backlit.
Dimensions: The keyboard measures 16.69 x 9.11 x 1.09 inches.
Connectivity: Supports both 2.4G wireless (via USB receiver) and Bluetooth.
Charging Indicator: Low voltage/charging indicator lights for both keyboard and mouse. Red indicates charging, green indicates fully charged.
Security: The EKM01 keyboard and mouse cannot be encrypted/secured.

Usage Features

Charging and Battery Status: The keyboard and mouse feature low voltage indicators. When the battery is low, the indicator will flash until the device turns off, signaling that recharging is needed. During charging, the indicator turns red, and once fully charged, it turns green. This visual feedback helps users manage battery life effectively.

Connectivity Modes: The EKM01 offers dual connectivity options:

2.4G Wireless Mode: This mode uses a USB receiver for connection. For initial setup or troubleshooting, users are advised to insert the 2.4G USB receiver into their device. If connection issues arise, unplugging and replugging the USB receiver is a recommended first step.
Bluetooth Mode: This mode allows for wireless connection without a USB receiver, ideal for devices with built-in Bluetooth. Pairing involves specific steps, such as turning off the mouse, then pressing the middle scroll button and the right-click button simultaneously while turning the mouse on. The Bluetooth channel 2 indicator light will flash quickly, indicating it's ready for pairing. For the keyboard, if Bluetooth pairing issues occur, deleting the keyboard from the computer's Bluetooth history, restarting, and re-pairing are suggested.

Resetting the Keyboard: To reset the keyboard, users need to:

Turn on the keyboard.
Long-press ESC + 3 (using the number 3 on the main keyboard, not the numeric keypad).
Restart the keyboard and attempt to reconnect it with the device.

Re-pairing the Mouse:

2.4G Mode: Ensure the mouse is in 2.4G mode. Press the middle scroll button and the left and right-click buttons simultaneously for 5 seconds until the 2.4G indicator (Channel Indicator 1) flashes. Then, insert the 2.4G USB receiver into the device.
Bluetooth Mode: Turn off the mouse. Press the middle scroll button and the right-click button simultaneously, hold these two buttons, and then turn on the mouse. The Bluetooth channel 2 indicator light will flash quickly, indicating it's ready for pairing via Bluetooth.

Troubleshooting Common Issues: The FAQ addresses several common problems:

Mouse not pairing by Bluetooth: Users are directed to a specific video tutorial for guidance. If the problem persists, providing a video of the issue is requested.
Keyboard keys not working properly: Recommendations include fully charging the product, unplugging and replugging the 2.4G USB receiver (for 2.4G mode), or deleting the keyboard from Bluetooth history, restarting, and re-pairing (for Bluetooth mode).
Bluetooth pairing issues (Modes 2 & 3): Users are advised to check if Bluetooth channel indicator lights flash quickly after long-pressing the relevant button and if they have tried connecting via the USB dongle. A video demonstrating the connection process is also requested if the issue remains.
Keyboard and mouse combo connects but does not work: Similar to other troubleshooting steps, fully charging, replugging the USB receiver, or re-pairing via Bluetooth are suggested. Testing the combo with other computers is also recommended to isolate the problem.

Maintenance Features

Charging: The presence of charging indicators (red for charging, green for fully charged) simplifies battery management, ensuring users know when their devices are ready for use. Regular charging when the low voltage indicator flashes helps maintain optimal performance and battery longevity.

Reset and Re-pairing: The ability to reset the keyboard and re-pair both the mouse and keyboard provides essential maintenance features for resolving connectivity issues without requiring advanced technical knowledge. These steps are designed to restore normal operation when software glitches or pairing problems occur.

Troubleshooting Guidance: The detailed troubleshooting steps provided in the FAQ serve as a guide for users to perform basic maintenance and problem-solving on their own. This self-service approach helps users quickly address common issues, reducing the need for external support. The request for videos in persistent issues also indicates a structured approach to advanced troubleshooting and support.