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FAQ / Best Practices
Q: Why is my stove not getting as hot as is says it can? How do I reach maximum heat output?
A: Using the pick tool provided, insert into the chromed eyelet just beneath the door and mildly shake the shaft, thus
causing the wood pellets to level out and burn extremely hot. You must make sure the lower air intake damper (this
has a chrome eyelet too) is wide open (adjusted to the middle from left to right). Use the pick tool handle all metal
parts.
You should start to see a jet/rocket style flame. You can also reach through the door vents to stir the embers to
agitate the fire. It is highly advised that you use soft wood pellets (Douglas Fir or Pine); they have the highest heat
output. Hard wood pellets do work but are best for cooking and do not always reach the maximum potential that soft
wood pellets can. Remember that fire is a living element that requires attention
*HOWEVER, if you only have hardwood pellets, you can achieve a high burn temp with more human attention. Make
sure to shake the grate well, while in use, so that the heavy ash content of the hardwood will drop into the lower tray.
This will open the airway for the stove to breathe well.
**Make sure your air intake damper is properly installed at the base of the stove. This means the chrome rod needs
to be installed to the left of the stop at the base under the stove!
Q: I feed both hoppers in full at same time, but pellets in one hopper burn faster than another. Why?
A: The Q-Flame is designed symmetrically, so theoretically the two hoppers will feed pellets evenly. But because
wind/airflow is from different direction, sometimes wood pellets burn fast in one hopper than another. So please keep
an eye on the unit and make sure to add pellets when the hopper is in low position.
Q: How do I stabilize my Q-Flame more?
A: We understand that high wind or a heavy nudge can destabilize the balance of the stove. We suggest using the
holes in the feet to screw down to the surface you are using it on. Another suggestion is to get a 2′ x 2′ piece of
plywood and center the stove on it and screw the tap holes of the feet into it.
Q: My pellets got wet, can I still use them?
A: This is a big “no”; wet pellets can jam the chamber and the feed will stop. Always store your pellets in a dry place.
Q: Do you ship overseas and to Post Office boxes?
A: Yes, we’ll ship your package anywhere that can accept deliveries. Please include phone number and full address.
Shipping can be higher for remote deliveries. We will give you an accurate quote prior to purchase.
Q: Do you have customer service?
A: Of course! Our friendly and knowledgeable customer services reps are available to answer your questions. Email
us at service@qstoves.com or call (425) 689-1328.
Q: Is the Q-FLAME safe to use on my deck?
A: Yes, the QSTOVE is safe to use on most any deck because heat is not generated at the base. We sell silicone
mat if you want to maintain a clean surface.
Q: How hot does the Q-FLAME get?
A: The max peak temperature can reach as high as 1400 degrees Fahrenheit on the body of the stove.
Q: Can I use the Q-FLAME if it’s raining?
A: Yes, it works well and keeps most of the area around it dry because of its convective heat radius. Water will
evaporate quickly of its surface. Make sure to not let any water into the hoppers.
Q: Can the Q-FLAME oxidize/rust?
A: Like any product made of metal, there is always the ability to oxidize. We recommend covering or storing the unit
out of the weather when not in use. We offer very high quality, attractive, formal fit covers for just this reason. The
good news is that high temp black paint can be sprayed over the rusty surface. Allow to cure again, just like the first
burn.
Q: Why is there smoke coming from the hoppers?
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