3 | POWER NOZZLE
Troubleshooting Guide
This Rainbow appliance has been thoroughly tested and inspected. If a minor issue develops, the following troubleshooting procedures may help identify and correct the issue. If you are unable
to resolve the issue, contact an Authorized Rainbow Distributor for service. Any service procedure not listed below should be performed by an Authorized Rainbow Distributor or Service Center.
!
WARNING: Disconnect electrical supply before performing maintenance to the unit. Failure to do so could result in electrical shock or personal injury.
ISSUE POSSIBLE CAUSE POSSIBLE SOLUTION
The Power Nozzle motor is not running. Handle trigger is not activated. Must squeeze trigger on hose handle.
Wands not connected. Make sure wands are properly connected.
Wand connections not made. Make sure wands are seated properly.
Automatic resetting motor protector has tripped. Turn Rainbow off. Leave off for 30 seconds. Turn Rainbow
back on.
The Power Nozzle motor is running but brush is not
revolving.
Broken belt. Disconnect power; Remove sole plate; Make sure brush
rotates freely; Replace belt.
The Power Nozzle brush is stopped and cannot be
rotated by hand.
Object lodged in brush chamber. Disconnect power; Remove sole plate; Remove foreign
object; Make sure brush rotates freely.
Bearing worn out. Contact an Authorized Rainbow Distributor or Service
Center for a replacement brush roll.
The Power Nozzle is not picking
up debris well.
Clogged air chamber. Disconnect power; Remove sole plate; Clear out entire air
chamber.
Clogged wands or hose. Disconnect power; Remove obstruction; Connect to
Rainbow; Make sure air is flowing freely through hose.
Bristles not in contact with carpet. Make sure sole plate is completely in position before
latching; Replace brush if bristles are worn too short.
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