RainSoft TC Series - Troubleshooting Guide

16 • RAINSOFT TC CONDITIONER SERIES OWNER’S MANUAL
TROUBLESHOOTING GUIDE
Symptom Cause Solution
1. The system fails to
regenerate automatically
1. The power supply is plugged into intermittent
or dead power source.
1. Connect to a constant power source.
2. Call your RainSoft Dealer for service.
2. The system regenerates at
the wrong time
1. The computer Time is not set properly or Regen
Time is not set properly.
2. The time is off due to daylight savings.
3. The maximum system capacity has been
exceeded.
1. Check and reset the time of day/hour of time
and regeneration.
2. Reset the time of day/hour of regeneration.
3. Limit water usage until the regeneration is
complete.
3. Poor water quality 1. The raw water has changed.
2. The bypass valve is open.
3. The power supply is disconnected.
1. Call your RainSoft Dealer for a new water
analysis.
2. Close the bypass valve.
3. Plug in the power supply.
4. Loss of water pressure 1. Low pressure to the unit. 1. Bypass the system. If the problem still exists
after bypass, it is not related to a RainSoft
product. (Check your water distribution
system.) If the problem is resolved after bypass,
call your RainSoft Dealer for service.
5. Excessive water in the brine
tank and/or salty water
1. The drain line is plugged/restricted.
2. The brine valve is dirty.
3. Low inlet pressure.
4. The injector is plugged.
1. 
crimps in the drain line. Call your RainSoft
Dealer for service.
2. Call your RainSoft Dealer for service.
3. Call your RainSoft Dealer for assistance.
4. Call your RainSoft Dealer for service.
6. The system fails to use salt 1. The drain line is plugged/restricted.

2. The injector is plugged.
3. Low inlet pressure.
4. No water in the brine tank.
1. 
crimps in the drain line. Call your RainSoft
Dealer for service.
2. Call your RainSoft Dealer for service.
3. Call your RainSoft Dealer to increase the inlet
pressure. It must be a minimum of 20 psi.
4. Call your RainSoft Dealer for service.
 1. Foreign material in the valve.
2. Excessive water pressure.
1. Call your RainSoft Dealer to clean the valve.
2. Install a pressure regulator.
If the troubleshooting guide did not resolve the symptom, please contact your local RainSoft Dealer for service. If you cannot locate
your local RainSoft Dealer, please contact RainSoft Customer Service at 1-800-860-7638 or logon to www.rainsoft.com for the name and
location of your nearest authorized Dealer.