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Raw Thrills Bust-a-Move Frenzy - User Manual

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040-00074-01 REV 4
Bust-a-Move Frenzy ™
Operator’s Manual
© TAITO CORPORATION 1994, 2020 ALL RIGHTS RESERVED.
Software ©2020 Raw Thrills, Inc.

Questions and Answers

  • D
    Danny HuntAug 20, 2025
    What to do if my Raw Thrills Arcade Game Machine will not power up?
    • S
      Shaun GriffinAug 20, 2025
      If your Raw Thrills Arcade Game Machine isn't powering on, here's what you can check: * Ensure the game is plugged into a working AC outlet. * Verify the main power switch is turned on. * Inspect the game fuse and replace it if blown. Refer to the Specification section for the correct fuse values. * Test the AC outlet to ensure it's providing power. * Check the PC BIOS settings, referring to the BIOS Settings section. * Disconnect any Flash Drive Installers connected to the PC and power cycle the game.
  • B
    bterryAug 22, 2025
    Why do my Raw Thrills Arcade Game Machine buttons not work?
    • M
      Martin GomezAug 22, 2025
      If the buttons on your Raw Thrills Arcade Game Machine aren't working, consider these potential causes: * A faulty micro switch might be the problem. Replace the micro switch on the affected joystick/button and re-test. Also, double-check that the wires are correctly connected to the micro switch spades. * Faulty wiring could also be to blame. Disconnect the cabinet from AC power before inspecting. Make sure all wires are firmly attached to each joystick/button and the PCB. Check for any frayed wires or improper grounding. Confirm the wires are connected to the right spades on the micro switches. * A faulty PCB could be the cause. Make sure all connections to the PCB are secure. If the problem persists, replace the PCB.
  • J
    Jonathon MooreAug 25, 2025
    What to do if my Raw Thrills Arcade Game Machine has no sound or bad sound?
    • C
      Chelsea MurphyAug 25, 2025
      If you're experiencing sound issues with your Raw Thrills Arcade Game Machine, here are some things to check: * Make sure the speaker connections are secure. * Increase the volume using the VOL UP button on the Test panel. * Inspect the wiring to the speakers, PCB, and green computer audio port, ensuring all connections are firm and correct, and that no wires are frayed or shorting to ground. * Check the speakers for visible damage by removing the grill. Use the Sound Test from System Tests in the Operator Menu to test each speaker. * A weak or low muffled sound may indicate reversed speaker wires. Check the wiring on each speaker. * To verify audio is working at the computer, connect stereo headphones to the green computer audio port.
  • P
    Philip NguyenAug 26, 2025
    What to do if my Raw Thrills Arcade Game Machine has no video?
    • X
      Xavier MccallAug 26, 2025
      If your Raw Thrills Arcade Game Machine displays no video, consider these solutions: * Ensure the PC power switch is on and the IEC cable is securely plugged in, tracing the cable to ensure continuity. * Check and secure the DVI or HDMI connectors to both the monitor and the PC. * With the cabinet AC power off and the line cord removed, check the Ethernet cable between the LED controller card (Port “U”) and the RJ45 Network jack inside the cabinet. * Replace the RJ45 pass-through Network jack if it's faulty.
  • F
    fwatsonAug 28, 2025
    What to do if my Raw Thrills Arcade Game Machine does not load?
    • C
      Casey WilliamsAug 28, 2025
      If your Raw Thrills Arcade Game Machine isn't loading, it might be due to a PC hard drive failure. In this case, you should attempt to recover the hard drive. See the Flash Installer Document or contact your distributor for the latest software revision.
  • K
    Kathy JohnsonAug 29, 2025
    Why does my Raw Thrills Arcade Game Machine constantly emit a low audio hum?
    • N
      Nicole ButlerAug 29, 2025
      A constant low audio hum in your Raw Thrills Arcade Game Machine could be caused by: * A faulty power supply. Check both the external DC supply and the PC supply. * An open ground. Inspect all ground wires within the cabinet and ensure the AC wall outlet is properly grounded.
  • D
    Denise WilliamsAug 31, 2025
    What does it mean if my Raw Thrills Arcade Game Machine says 'Dongle Not Present'?
    • T
      Taylor DiazAug 31, 2025
      If your Raw Thrills Arcade Game Machine displays a 'Dongle Not Present' message, it could mean: * The dongle is missing or disconnected. Find the dongle cable and reseat it in the USB port. * There's a faulty USB port. Try inserting the dongle cable into a different USB port.
  • M
    martinchristopherSep 2, 2025
    What to do if neither buttons nor audio work on my Raw Thrills Bust-a-Move Frenzy Arcade Game Machines?
    • S
      Sean CohenSep 2, 2025
      If neither the buttons nor the audio are functioning on your Raw Thrills Arcade Game Machine, the issue might be a PCB connected to a faulty USB port. The boot message may indicate that it is not detected. To test the USB port: 1. Turn off the game. 2. Disconnect the device from the port. 3. Connect the game dongle to the port. 4. Reboot the game. A 'No Dongle' message suggests the port is bad. If the game starts, the port is working. After testing, reconnect all devices to the correct USB ports and reboot.
  • A
    Amanda MartinezSep 4, 2025
    What to do if my Raw Thrills Arcade Game Machine gives the wrong number of credits?
    • A
      Andrew LloydSep 4, 2025
      If your Raw Thrills Arcade Game Machine gives an improper number of credits when coins or bills are inserted: * There might be an incorrect setting in the Pricing Adjustments. Adjust the pricing settings accordingly. * Faulty wiring could be the cause. Disconnect the cabinet from AC power and verify that the wires are firmly connected to the coin mech and bill validator, and that the ground wires are properly connected. Make sure no wires are frayed or shorting to ground. * A faulty coin mech may be the problem. Check that the coin mech is not jammed and is properly aligned and latched to the coin door.
  • U
    ucrosbySep 6, 2025
    Why does my Raw Thrills Arcade Game Machine exit test mode every 3 seconds?
    • M
      Michael MitchellSep 6, 2025
      If your Raw Thrills Arcade Game Machine exits Test Mode every 3 seconds, it's likely that the test button is stuck in the ON position. Slide or toggle the button off after the Test Menu appears.

Summary

Safety

Operation

Read manual before operating; improper installation/operation may cause malfunction or accident.

Transporting

Cabinet is heavy and top-heavy; use care when moving. Contains fragile glass and electronics. Avoid rough handling.

Handling Components

Components are sensitive to handling, ESD, and environment. Handle with care, use ESD procedures, and protect from extreme conditions.

Disconnect Power

Always turn power off and unplug before servicing or making adjustments to avoid component damage and voiding warranty.

Grounding

Avoid shock; plug into grounded outlet only. Ensure unit is properly grounded before plugging in. Do not use cheater plugs.

Electrical Shocks

Lethal voltages may remain even when power is disconnected. Use extreme caution, verify ground, and unplug immediately if water-damaged.

Power Selector

Ensure voltage on PC and power supply is set correctly using the 115/230 VAC selector switch for your site.

Power Cord

Replace damaged or lost power cord with an identical one from the manufacturer or authorized agent.

Surge Suppressor

Recommended to use a surge suppressor to protect sensitive electronic components from power surges.

Water and Other Liquid Sources

Do not install near water sources or use water jets for cleaning. Maintain clearance for ventilation and prevent liquid entry.

Connectors

Ensure connectors mate properly; do not force if difficult. Check orientation as they are keyed.

Computer

Computer has sensitive components. Handle with care, contact distributor for servicing. Do not remove the required USB dongle.

Hazard to Epileptics

Some individuals may experience seizures. Parents should observe children. Discontinue use and consult a physician if symptoms like dizziness or convulsions occur.

Manual

Keep manual available. Contact distributor if game malfunctions. Unauthorized reproduction is prohibited.

Specifications

Specifications may change without notice. Content is protected by intellectual property laws.

Product Specifications

Electrical Power

Details operating AC current, voltage (115/230V), and inrush AC current for US, International, and Japan.

Temperature

Specifies the operating temperature range for the game in both Fahrenheit and Celsius.

Humidity

Defines the maximum allowable relative humidity for game operation.

Dimensions

Provides overall dimensions, pallet sizes, and assembly dimensions for display, pedestal, and control cabinets. Includes height restriction notes.

Fuse Replacement Guide

12 V Power Distribution

Specifies fuse types and quantities for the cabinet (6x 5A) and gun harness (2x 2A), referencing unit labeling.

Setup

Unpack Materials

Step-by-step guide for unpacking: place crate, cut straps, remove packaging, open doors, locate keys, check for shipping damage on components and cord.

LED Display Quick Set-up Guide

Refers to a separate document for LED display setup, installation, and troubleshooting. Additional info available on the website.

Required Tools

Lists necessary tools for assembly: M6 Allen Key, #2 Phillips Screwdriver, and a Level.

Parts Note

Informs that all parts are labeled with decals for assembly reference.

Frame Components (Not to Scale)

Lists and illustrates frame components: base assemblies, upper tube assemblies, cross tubes, and screws.

Quadrants and Marquee Components (Not to Scale)

Marquee Assembly

Component 7: Marquee Assembly.

Marquee Power Supply

Component 8: Marquee Power Supply.

4 x9 Display Quadrant

Component 9: 4x9 Display Quadrant.

3 x9 Display Quadrant

Component 10: 3x9 Display Quadrant.

Center Planar Bracket

Component 11: Center Planar Bracket.

Side Planar Bracket

Component 12: Side Planar Bracket.

M5 x8 mm Phillips Head Screws

Component 13: M5x8mm Phillips Head Screws.

M8 x16 mm Socket Head Cap Screw

Component 14: M8x16mm Socket Head Cap Screw.

Marquee Power Supply

Network Cable Connections: Deluxe (P7)

Card Reader Installation and Setup

Check Electrical Settings

Startup Game

Diagnostic and Adjustments

Navigating the Test Menu

Explains how to navigate the test menu using the control panel buttons, detailing each button's function.

Basic Functional Test on Initial Power Up

Details a 6-step procedure to verify game functionality, covering inputs, sound, lights, coin meter, and watchdog reboot.

Test Menus

Main Menu

Lists primary operator menu options: Diagnostics, Pricing, Game Settings, System Settings, Audits, Resets, Volume, Calibration, Utilities, Advertising, System Info.

Diagnostics

Input Test

Tests input hardware, including switches, to verify functionality.

Gun Solenoid Test

Tests the vibration of the gun solenoids for proper operation.

Audio Test

Tests audio output using specific frequencies (100Hz and 1000Hz).

Cabinet Lights Test

Tests all LED cabinet lighting, both collectively and individually.

Meter Test

Tests the functionality of internal mechanical coin and ticket meters.

Ticket Test

Tests the functionality of the ticket dispensing mechanism.

Watchdog Test

Tests the functionality of the watchdog reset feature.

Pricing and Payout Adjustments (Cash)

Currency Input

Allows modification of the currency input settings for the game.

Currency Type

Allows modification of the currency type used by the game.

Coin Value

Allows adjustment of the monetary value assigned to each coin.

Coins to Play

Adjusts the number of coins required to start a game.

Payout Percent

Sets the targeted payout percentage for the game's earnings.

Ticket Value

Sets the value assigned to each ticket awarded.

Jackpot

Sets the value of the jackpot prize.

Fixed Tickets

Awards a fixed number of tickets per play; disables jackpot ticket options.

Free Play

Enables or disables the free play mode for the game.

Mercy Tickets

Sets the minimum number of tickets awarded on each play.

Two Point Tickets

Allows a single ticket to be worth two points in game scoring.

Express Payouts

Controls ticket payout: ON for earned dispensing (recommended), OFF for end-of-game dispensing.

Pricing and Payout Adjustments (Tokens)

Token Value

Allows adjustment of the monetary value assigned to each token.

Tokens to Play

Adjusts the number of tokens required to start a game.

Payout Percent

Sets the targeted payout percentage for the game's earnings.

Ticket Value

Sets the value assigned to each ticket awarded.

Jackpot

Sets the value of the jackpot prize.

Fixed Tickets

Awards a fixed number of tickets per play; disables jackpot ticket options.

Free Play

Enables or disables the free play mode for the game.

Mercy Tickets

Sets the minimum number of tickets awarded on each play.

Two Point Tickets

Allows a single ticket to be worth two points in game scoring.

Express Payouts

Controls ticket payout: ON for earned dispensing (recommended), OFF for end-of-game dispensing.

Pricing and Payout Adjustments (Swipes)

Swipe Value (IMPORTANT SETTINGS)

Sets the monetary value of a card swipe, crucial for accurate payout calculations.

Number of Card Readers

Configures the number of card readers, affecting cashbox sharing and DBV input.

Payout Percent

Sets the targeted payout percentage for the game's earnings.

Ticket Value

Sets the value assigned to each ticket awarded.

Jackpot

Sets the value of the jackpot prize.

Fixed Tickets

Awards a fixed number of tickets per play; disables jackpot ticket options.

Free Play

Enables or disables the free play mode for the game.

Mercy Tickets

Sets the minimum number of tickets awarded on each play.

Two Point Tickets

Allows a single ticket to be worth two points in game scoring.

Express Payouts

Controls ticket payout: ON for earned dispensing (recommended), OFF for end-of-game dispensing.

Game Settings

Attract Music Frequency

Sets how often music plays during attract mode, which demonstrates gameplay when idle.

System Settings

Screen Brightness

Allows adjustment of the main screen's brightness level.

Cabinet LED Brightness

Allows adjustment of the brightness for the cabinet's LED lighting.

Tradeshow Mode

Enables free play and simulated payouts for trade shows or demo floors, preventing ticket errors.

Date + Time

Allows setting the current date and time for the game system.

Language

Allows selection and setting of the game's display language.

Audits

System Audits

Provides access to view system-level audit data.

Coin Audits

Provides access to view coin-related audit data.

Game Audits

Provides access to view game-specific audit data.

Resets Menu

Reset Credits

Resets all game credits to zero.

Reset Player 1 Tickets

Clears all outstanding tickets for Player 1.

Reset Player 2 Tickets

Clears all outstanding tickets for Player 2.

Reset Pricing Adjustments

Resets all game pricing settings to their default values.

Reset Game Audits

Resets all game-related audit data.

Reset System Audits

Resets all system-level audit data.

Reset Coin Audits

Resets all coin-related audit data.

Reset All Audits

Resets all audit data across the system.

Factory Restore

Restores the game to its original factory settings.

Volume

Game Volume

Adjusts the audio volume level during active gameplay.

Attract Volume

Adjusts the audio volume level during attract mode sequences.

Credit Volume

Adjusts the audio volume level for the credit chime.

Minimum Volume

Sets the minimum allowable audio volume level.

Calibration

Gun Calibration

Follow on-screen prompts to calibrate guns, utilizing X-axis potentiometer L/R movement for accuracy.

Utilities

Copy Audits, Logs, + Scores to USB

Copies all audit data, logs, and scores to a USB drive for backup or analysis.

View Message Log

Allows examination of logged system messages generated by the game.

View Error Log

Allows examination of logged error messages generated by the game.

Advertising

Ad Slot 1

Configures the first of four available slots for advertising image files.

Ad Slot 2

Configures the second of four available slots for advertising image files.

Ad Slot 3

Configures the third of four available slots for advertising image files.

Ad Slot 4

Configures the fourth of four available slots for advertising image files.

Ad Length

Adjusts the display duration for advertising images.

System Information

Serial Number

Displays the game's unique serial number for identification.

Software REV

Displays the current software revision number.

Build Date

Displays the date the software was built.

RIO PCB

Displays information related to the RIO Printed Circuit Board.

RIO Firmware

Displays the firmware version of the RIO unit.

Dongle Version

Displays the version information for the security dongle.

Cabinet Type

Displays the specific type or model of the game cabinet.

Game Template

Displays the game template identifier.

Choosing the Right Pricing Adjustments for Your Location

Card Swipe Locations

Instructions for configuring pricing for card swipes, stressing the importance of setting the correct swipe value.

Coin Locations

Instructions for configuring pricing for coin operations, highlighting correct coin value and coins per play settings.

Advertising Menu User Guide

PC Hardware

NOTICE

WARNING: Do not enter BIOS settings. Modifying them will stop game function due to security verification.

Fujitsu Mini BIOS

To Access BIOS Settings

Instructions for accessing BIOS settings via USB keyboard and the F2 key.

Advanced

BIOS settings for Graphics Configuration, Primary Display, and IGD Memory.

Power

BIOS setting for Power Failure Recover.

Boot

BIOS setting for Prefer USB Boot.

PC Hard Drive Recovery

Symptoms requiring a PC hard drive recovery include

Lists symptoms indicating a need for PC hard drive recovery, such as file errors or game malfunction.

COMPUTER

Notes on handling sensitive computer components and using the cabinet power switch.

Steps to Re-install the software

10-step guide for software reinstallation via USB, covering rebooting and progress checks.

Troubleshooting

Game will not power up.

Troubleshoots power-up failures by checking connections, fuses, BIOS, and USB installer status.

Buttons do not work.

Troubleshoots non-functional buttons by checking micro switches, wiring, and PCB integrity.

Neither buttons nor audio work.

Troubleshoots issues where neither buttons nor audio function, checking USB ports, connections, and PCBs.

No sound or bad sound.

Troubleshoots sound problems: connections, volume, wiring, speakers, and PCB issues.

Constant low audio hum.

Troubleshoots low audio hum by checking the power supply and grounding.

Game does not load.

Troubleshoots game loading failures, including drive errors, corrupt files, and cable issues.

Game Resets

Troubleshoots game resets by checking PC power and file integrity, recommending Flash Installer.

No Video

Troubleshoots no video issues: network, video cables, and RJ45 jack problems.

Coin Meter and Dongle Issues

Troubleshoots coin meter problems and dongle presence issues.

Credit Dispensing and Test Mode Issues

Troubleshoots incorrect credit dispensing and premature Test Mode exits.

RIO Board and Pixel Issues

Troubleshoots RIO board connection and defective pixel problems.

Defective Pixel Rows;Columns

Troubleshoots defective pixel rows/columns due to data transmission or module issues.

Module Malfunctions

Troubleshoots entire module malfunctions: data transmission, power, or defective module issues.

Advertising Image Troubleshooting

USB Device and Resolution Errors

Troubleshoots USB connection issues and incorrect image resolution.

Image Loading Errors

Troubleshoots errors related to missing images or incorrect file formats on flash drives.

Technical Support

Raw Thrills Bust-a-Move Frenzy Specifications

General IconGeneral
BrandRaw Thrills
ModelBust-a-Move Frenzy
CategoryArcade Game Machines
LanguageEnglish

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