15
Warranty Policy
General warranty
The guarantor is the company RAYVOLT
BIKE S.L., with registered offices at Carrer
dels Mercaders, 12. 08003 Barcelona
(Barcelona). Spain. The guarantee applies
only to bikes have been initially placed on
the market through Rayvolt Bike Dealers
of each country, meeting the regulatory
requirements of each country. This warranty
does not limit or prejudice the rights and
legal safeguards that apply to consumers
under national mandatory standards and
is independent of the legal guarantee
provided by Rayvolt. This warranty covers
all components of the bike (See exclusions
in the corresponding section) and all
original accessories installed at the time
of purchase by a Rayvolt Bike Dealer. The
beneficiary of this warranty is the person
who at the time of exercising his/her
rights, is the owner or holder of the bike.
Battery warranty policy
The amount of energy the battery can
store diminishes over time and after
the kilometers driven. Depending on the
use, the battery capacity may decrease
during the warranty period. A Rayvolt
Bike Dealer will determine whether the
storage capacity is within the proper limits,
depending on the time, mileage and number
of recharges made. It is important to follow
the maintenance instructions in this manual
to extend the life of the battery. Failure to
follow them can significantly decrease the
battery life. Also it considered mandatory
to charge the battery with the specified
charger supplied by Rayvolt.
Warranty exclusions
Service operations and maintenance
intervals are excluded from the guarantee,
i.e. the replacement of parts subject to
wear and tear or general maintenance, are
not covered by the warranty.
There are operations that cannot be
covered by the maintenance plan because
its frequency will vary depending on the
conditions of use:
- Wheel Alignment
- Aligning body components
- Elimination of noise / vibration or
adjustments of wheels, brakes, front
suspension and/or rear seat, set changes/
chain, etc.
In addition, wear and tear of elements
during normal use are excluded from the
warranty. Some components may have
additional wear depending on the conditions
of use and driving habits. The repair of this
type of damage will not be covered under
the warranty.
The following components are generally
subjected to use/wear, so are excluded from
the warranty:
- Brake pads
- Tyres
- Stickers
In addition, these claims are excluded from
the warranty in the following situations:
- If they require scheduled maintenance and
if the damage was caused by the failure or
delay of it to be done.
- If repairs are not made in time or if not
performed according to the specifications of
Rayvolt Bike S.L. and the damage was caused
by a delay to repair.
- If there are non original parts directly or
indirectly assembled on the bike or if the
bike has been modified without the approval
of affected items by Rayvolt Bike S.L.
- If liquids and/or lubricants used are not
suitable.
- If the bike is used in competitions, races,
tests or activities without the consent of
Rayvolt Bike S.L., as well as improper use
outside the conditions of use set by this
manual.
- If the identification number of the bike
(VIN) has been altered, modified, or deleted
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