The issue is related to the product code of some devices, found in the BIOS. The firmware is correct
but may not install because the product code embedded in the BIOS does not match the firmware
updater.
The firmware houses a list of applicable product codes so that it knows which units to allow itself to
install on. If the product code in the BIOS of the laptop does not match that of the updater’s list of
approved devices, it will return an error.
Display error on Razer laptops when using GPU-intensive programs or games
If you experience image issues or the display driver stops working when playing GPU-intensive
applications, programs or games, follow the steps below to resolve the problem:
1. Restart the device and test if the issue is still present after the reboot.
2. Ensure that you have updated to the latest version of Windows.
3. Make sure your graphics driver is up to date:
Intel Graphics driver for Blade Stealth
NVIDIA Graphics driver for Blade Stealth, Blade and Blade Pro
Note: Choose the appropriate graphics card for your Razer Blade model.
4. Check if the issue persists on all games or on a specific game.
5. If the issue only occurs on a certain application or game, the issue may be caused by the game
itself.
Make sure the device specifications fit the system requirements of the game or application.
Attempt to reinstall the game or application.
If the issue persists, check if this is a common issue with other owners of the same game or
application to see if a fix is available on their end.
6. Restart the device and test if the issue is still present after the reboot.
7. Adjust your screen resolution to match the screen resolution of the game or application.
8. If the issue is still present, attempt to reinstall the updated graphics driver and test the device
again to eliminate the possibility of a corrupt installation.
9. If the steps above did not resolve the issue attempt to perform a system recovery or factory
reset.
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