I lost / damaged my USB wireless transceiver for my Razer Nari Ultimate, can I
purchase a new one?
No, we are sorry, the USB transceiver for the Nari Ultimate is uniquely paired and
you are not able to purchase a replacement transceiver.
Is the Razer Nari Ultimate compatible with MAC?
Yes, it will work via the USB dongle or with the 3.5mm Audio jack. However,
users will not be able to configure the headset using Synapse 3 as it is not available
for Mac.
Where can I purchase replacement earcups for my Razer Nari Ultimate?
You will be able to purchase replacement ear cups for the Razer Nari Ultimate
from the Razer accessories store, https://www.razer.com/store/gaming-accessories.
Is my Razer Nari Ultimate still capable of THX Spatial audio while being plugged
in via the 3.5mm Combo jack?
No, THX Spatial for the Nari Ultimate is only available when using the USB
dongle connection.
Can I use the Razer Nari Ultimate wirelessly without installing Razer Synapse?
Yes , Synapse 3 is not a requirement to use the Nari Ultimate wirelessly. However,
you will lose the ability to further configure the headset without Synapse 3.
What is Razer Hypersense?
The Razer Nari Ultimate is powered by Razer HyperSense. Hypersense features
haptic technology that creates touch-sensory feedback for lifelike sensations based
on audio cues from the game. Please visit https://www.razer.com/campaigns/razer-
hypersense for more information
My voice is not heard when making a call using my Razer Nari Ultimate.
Please try the steps below to help solve your issue.
1. Launch Razer Synapse and select your headset from the dashboard.
2. Navigate to the MIC tab and adjust the Mic Volume slider to 100.
3. Ensure the Mic Sensitivity option “Automatically determine mic input
sensitivity” is turned ON.
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