When I plug the dongle that came with the Nari Ultimate, my computer sees it as
“Avnera AV6301”. How can I fix this?
Please download and run the recovery tool here.
How do I connect the Razer Nari Ultimate headset to my PC?
You can either connect the Razer Nari Ultimate via the 3.5mm combo cable or
wirelessly via the USB wireless transceiver
My Razer Nari’s mic is not working following an update to Windows 10 build
1809 and above.
This is a known issue in the latest Windows 10 update. To recover your mic
function, please try the followings steps:
1. Launch Razer Synapse 3.
2. Select your Razer Nari headset within the dashboard.
3. Navigate to the Mic tab.
4. Ensure that the Ambient Noise Reduction box is checked.
5. Next, navigate to the “Sounds” Settings in Windows. Right click on the
speaker icon in the bottom right of your task bar and click on “Sounds".
6. Select the “Recording Tab” and make sure the Razer Nari is selected as your
default device.
7. Next, click the “Properties” icon located at the bottom of the pop up.
8. Navigate to the “Advanced” tab.
9. Change the Default Format to "1channel,16bits,44100Hz".
10. Click OK.
11. If further support is needed please contact the Razer Support Team here.
Can I chat with my friends on Nintendo Switch using the Nari Ultimate?
Yes of course. You’ll need to follow the steps below:
1. Unplug the provided 3.5mm cable from the headset if it’s connected.
2. Plug the 3.5mm cable into the Nintendo Switch’s audio jack without
connecting to the Nari headset.
3. Plug the 3.5mm cable into the Nari headset.
Can I use the Nari Ultimate with my Xbox One?
The Razer Nari Ultimate can be used with your Xbox One using the 3.5mm cable.
To connect your headset to the Xbox One using the 3.5mm port, please
visit the official Xbox support page.
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