A receipt or order number from any vendor other than Razer.com.
Cancelled checks.
Credit card statements.
*Razer reserves the right to take any action to protect itself against all forms of suspicious claims,
including, without limitation, requiring further verification of identity and details of claimant and
qualifying purchases as well as debarment of claim.
What if I don’t have a Proof of Purchase?
If you purchased directly from Razer.com, we may have a record of your purchase and can
locate it for you. Just let us know the order number. If you do not have the order number we
may be able to locate it using your name, address and e-mail address.
If you purchased from a Razer dealer or reseller, contact the dealer or reseller and see if they
can provide a copy of your receipt. They will often have your purchase history on file and be
able to supply a copy of the receipt for you.
If the Product was purchased on line, be sure to check your old e-mails. The vendor should
have sent you a confirmation page showing that the Product has been shipped to you.
If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may
also ask them if they could handle the Limited Warranty process for you if asking for the
receipt is not appropriate.
Why does Razer require a valid Proof of Purchase?
Razer must positively identify that the Product falls within the applicable Limited Warranty
period. We also need to verify that the Product was purchased from an authorized seller of
Razer Products.
Products purchased from non authorized dealers are often used, counterfeit, re-boxed,
defective or gray market goods. These units may also not be designed and packaged to work
in your country and may not meet all legal and safety requirements. Razer will not be able to
honor a Limited Warranty on Products not purchased from an authorized dealer or ones that
are outside the Limited Warranty period. If you have purchased the Product from an
unauthorized dealer, all support and Limited Warranty issues should be directed to that
dealer.
Razer has these policies in place to protect both our valued customers and resellers.
Who is authorized to sell Razer Products?
Please see list of authorized Razer resellers. This link is constantly being updated with
new resellers. So if you have any questions as to whether or not a dealer is an authorized
reseller, please contact us at the following link. Razer currently has no authorized resellers
on Ebay or any other online auction sites.
How long is my Limited Warranty?
You are eligible for Limited Warranty support for the following periods of time commencing
upon the date of retail purchase of your Product (“Warranty Period”):
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