TROUBLESHOOTING GUIDE
Problem Possible Cause Solution
Does not work out of the box Loose connection(s) Check for loose connections/wires inside the battery box.
No longer works Loose connection(s)
No lights on charger
Undercharged battery
Battery will not hold a charge
Check for loose connections/wires inside the battery box.
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & product - Red (charging)
Plugged into wall & product - Green (charging complete)
No lights/Blinking lights - Replace Charger
With no weight on the product, lift up back end and press the
push-button throttle to engage the motor. If motor engages -
replace battery.
Short run time/runs slow Riders weight
Riding conditions
Battery not fully charged
Old/damaged battery
Do not exceed 120 lb (54 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge product for a full 12 hours.
Replace battery.
Charge battery at least once a month when not in use.
Do not store product in freezing or below freezing temperatures.
Freezing will permanently damage the battery and greatly reduce
ride time.
Refer to page 5 for charging information.
Runs intermittently Loose connection(s) Check the wires around the throttle and connectors inside the
battery box.
Replace push-button throttle.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
Need Help? Visit our website for product support, a list of authorized service centers in the US and customer service contact information at www.razor.com.
Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Service contact information is
listed at the back of this manual.
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