Need Help? Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information
at www.razor.com. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer
Service contact information is listed at the back of this manual.
1111
Display
Error
Possible
Cause
Solution Note
21 Motor high temperature
protection has been
activated.
It may be necessary to wait for the
motor to cool down.
22 Throttle failure. Check connections between the throttle and
controller.
If connections are OK then throttle needs to be
replaced.
23 Motor issue. Check connectors between the motor and
controller.
If connections are OK then motor or controller
needs to be replaced. (Motor replacement is
most likely and controller replacement is
less likely)
24 Motor issue. Replace motor.
26 Battery high temperature
protection.
Place the unit in room temperature. When
the battery temperature cools down enough,
normal riding can resume.
If the battery has not cooled down enough in 30
minutes and error code 30 is still on the display,
then motor replacement is most likely.
30 Communication failure. Check connectors between the display and
controller.
If connections are OK then display needs to be
replaced.
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative.
HEADLINETROUBLESHOOTING GUIDE
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
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