RBI IEW-199 User Manual (English)

Questions and Answers:

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meganbrennanAug 22, 2025
How to troubleshoot ignition error on RBI Water Heater?
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  Jeffery DuncanAug 22, 2025
  If you're experiencing an ignition error with your RBI Water Heater, here's what you can do: 1. Watch the igniter through the observation window. 2. If there's no spark, check the spark electrode for the correct 3/16" gap. 3. Remove any corrosion from the spark electrode using an abrasive. 4. If there's a spark but no flame, check the gas supply, looking for high or low pressure. 5. If there is a flame, check the flame signal ignition log in the Installer Menu. If the flame signal values are less than 3.1 µA, check the wiring connections and clean the harness connector at the control. 6. Determine if the gas valve is opening by monitoring gas pressure. 7. Check the gas pressure.
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Anne JordanAug 25, 2025
How to fix blocked vent on RBI Water Heater?
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  Susan RamosAug 25, 2025
  If you suspect a blocked vent in your RBI Water Heater, check the vent pipe and heat exchanger for any blockages. Also, inspect the switch and tubing connected to the switch.
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Linda DelgadoAug 26, 2025
What to do for low water in RBI Water Heater?
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  Darrell KnoxAug 27, 2025
  If you're experiencing a low water issue with your RBI Water Heater, check the boiler water level, low water cut-off, and harness. If a LWCO is not used, a jumper should be placed between terminals #9 and #10, LWCO Contact.
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pamelakimAug 27, 2025
Why is my RBI Water Heater showing high stack temperature?
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  thomashickmanAug 27, 2025
  If your RBI Water Heater is showing a high stack temperature, take these steps: If the flue pipe is hot, check the flue temperature and compare it to the values shown in Table 8.6. Check for proper gas input and combustion readings and inspect for a dirty heat exchanger. If the flue pipe is not hot, check the flue sensor and harness.
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Michael ClaytonAug 29, 2025
What causes overheat limit open on RBI Water Heater?
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  Jonathan WarrenAug 29, 2025
  If the overheat limit is open on your RBI Water Heater: 1. Check CH, DHW, and General Pump Operation. 2. Ensure adequate flow through the boiler by checking the status menu and verifying a temperature rise of less than 40°F (4.4°C) across the boiler. 3. Check the supply thermistor reading and replace it if necessary.
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laceyturnerAug 30, 2025
Why is the return temperature high on my RBI Water Heater?
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  Steve LittleAug 30, 2025
  If you're experiencing a high return temperature in your RBI Water Heater, check for reversed supply and return piping or a pump installed backwards.
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dale17Aug 31, 2025
How do I fix a fan speed error on my RBI Water Heater?
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  gkingAug 31, 2025
  To troubleshoot a fan speed error on your RBI Water Heater: 1. If the fan is running at full speed: * Check the 4-wire control connection to the blower and control. * Replace the harness. 2. If the fan is running at a modulated speed: * Check the 4-wire control connection to the blower and control. * Replace the harness. 3. If the fan is not running: * Check the 3-wire power connection to the blower and control. * Replace the harness. * Replace the blower.
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Peter DicksonSep 2, 2025
Why does my RBI Water Heater show false flame detected after shutdown?
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  Isaac HuangSep 2, 2025
  If your RBI Water Heater detects a false flame after shutdown: 1. Check the flame sensor to ensure there is no short to ground. 2. Check the igniter to ensure there is no short to ground. 3. This could also indicate that the gas valve doesn’t close completely.
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spencer31Sep 3, 2025
What to do if RBI Water Heater detects false flame before ignition?
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  maryjacksonSep 3, 2025
  If a false flame is detected before ignition in your RBI Water Heater: 1. Check the flame sensor to ensure there is no short to ground. 2. Check the igniter to ensure there is no short to ground.
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Holly GarciaSep 4, 2025
Why is the return temperature higher than the supply on my RBI Water Heater?
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  Cassandra GreenSep 5, 2025
  If the return temperature is higher than the supply temperature on your RBI Water Heater: 1. Check the system piping to ensure water enters the return connection and exits the supply connection. 2. Compare the supply thermistor reading to the temperature gauge; if they don’t match, replace the supply thermistor.