130 Appendix D /DSS Installers Reference Guide
Thomson Consumer Electronics IRCA Brand DSS 1
DSS Service Support Line ........................................................................................... 1-800-679-4776
Consumer should call this number to resolve ser-
vice and use and care questions.
DSS Installation Support Line .................................................................................... 1-800-377-3399
Installation technicians should call this number
to resolve installation assignment questions and
problems.
DSS Installer Certification (Fax service only) ........................................................... 1-317-781-4609
Use this number to request installation training
materials and to submit completed certification
exams.
If information must be mailed to the Installation Reimburse-
ment Center, use this address:
Thomson Consumer Electronics
P.O. Box 7020
Indianapolis, Indiana 4620%7020
To order training packets orreturn completed installation
certification exams, use this address:
RCA DSS Certification Center
P.O. Box 33809
Indianapolis, Indiana 46209-0327
When involved with acustomer exchange, returnthe defective or
usedunit with the AUTHORIZATI ON NUMB ER clearly marked
on the outside of the carton to:
TCE DSS Service
Product Rebuilding Operation
7125 Grayson Road
Harrisburg, Pennsylvania 17111
Program Providers
DIRECTV
Customer Service ......................................................................................................... 1-800-347-3288
Use this number to resolve programming and billing inquiries
and to deactivate service.
Installer Activation ...................................................................................................... 1-800-277-4388
Use this number to activate a newly installed system.
USSB
Customer Service ........................................................................................................ 1-800-204-8772
Use this number to resolve programming and billing inquiries
and to deactivate service.
Installer Activation ...................................................................................................... 1-800-883-8772
Use this number to activate a newly installed system.
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