Within guarantee perior
After expiring guarantee period
Free repair Paid repair
North America Sales & Service
Guide on Customers' Damage Compensation
Types of damages of customers
Details on compensation
● In case of naturally occurred failure in function or performance in normal condition of use.
● Failure in function or performance due to intention or error of the customer.
Paid repair
● In case of failure due to natural disaster (fire, sea wind, gas, earthquake, storm and flood).
● When replacing expendable part normally abrased during the use.
● Breakdown due to abnormal power source or faulty connection device.
● Breakdown due to repair or remodelling by person any other than the service engineer of
headquarters or the service center.
● External factors which are not defect of the product.
● Breakdown due to use of different rating voltage.
● Breakdown due to use of consumable, optional product not designated by the company.
● Breakdown or loss due to drop during the transportation.
● Breakdown for not cleaning the product /
Breakdown due to use of other liquid than distilled or purified water /
Breakdown due to use of the incubator as brooder device (developer) / Breakdown due to
incorrect device control / Breakdown due to manner of use not mentioned in the
instruction manual / If the customers' fault is clear.
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