25
Issue Potential Cause Solution
Grill is smoking excessively/
smoke is discolored
Pellet quality/age
Inspect pellets; ensure that pellets are
dry and have not broken down into
sawdust.
If problem persists, remove pellets
from the hopper and clean ash from
your firepot, then replace with fresh
dry pellets.
Excess ash in fire pot
Check the burn pot for ash and clean
as necessary (it’s advised to clean
fire pot every 3-5 uses).
Blower fan
Unplug grill. Remove access panel;
visually inspect blower fan for any
obstructions, loose connections,
bugs, etc.
Remove obstructions. Power grill on.
If problem persists, unplug grill. Spin
fan manually for several revolutions.
Plug grill back in. If problem still
persists, your blower fan may need
to be replaced. Call customer
service.
Grill will not heat up to or
maintain proper temp
Pellet quality/age
Inspect pellets; ensure that pellets are
dry and have not broken down into
sawdust. If problem persists, remove
pellets from the hopper and clean
ash from your firepot, then replace
with clean dry pellets.
Insufficient airflow
Check fire pot for any obstructions/
ash accumulation.
Excess ash in fire pot
Check fire pot for ash and clear as
necessary.
Fire continues to go out
Pellet quality/age
Inspect pellets; ensure that pellets are
dry and have not broken down into
sawdust. If problem persists, remove
pellets from the hopper and clean
ash from your firepot, then replace
with clean dry pellets.
Hopper obstruction
Unplug grill. Remove pellets from
hopper. Clean hopper of any
obstructions or build up.
Pellet Bridge
Excessively long pellets can catch on
each other and cause pellets not to
fall into the auger.
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