RAM 9000 Series Hardware Guide 3-45
Service and Support Information Revised 2015-07-16
Service and Support Information
Service Information
We sincerely hope that you never experience a problem with any Red Lion product. If you do need service, call Red Lion at 1-
877-432-9908 for Technical Support. A trained specialist will help you quickly determine the source of the problem. Many
problems are easily resolved with a single phone call. If it is necessary to return a unit to us, an RO (Repair Order) can be
obtained on the Red Lion website.
Technical Support :
Toll Free: +1 877 432 9908 (US & Canada)
Pone: +1 518 877 5173
Fax: +1 (518) 877-8346
E-mail: support@redlion.net
Hours: 8:00 am to 5:30 pm EST
Customer Service:
Phone: +1 (717) 767-6511
Fax: +1 (518) 877-8346
E-mail: customer.service@redlion.net
Hours: 8:00 am to 5:00 pm EST
Our address:
Red Lion Controls
20 Willow Springs Circle
York, PA 17406
Website: www.redlion.net
Red Lion tracks the flow of returned material with our RO system to ensure speedy service. You must include this RO number
on the outside of the box so that your return can be processed immediately.
Be sure to have your original purchase order number and date purchased available.
We suggest that you give us a repair purchase order number in case the repair is not covered under our warranty. You will not
be billed if the repair is covered under warranty.
Please supply us with as many details about the problem as you can. The information you supply will be written on the RO
form and supplied to the repair department before your unit arrives. This helps us to provide you with the best service, in the
fastest manner. Repairs are completed as soon as possible. If you need a quicker turnaround, ship the unit to us by air freight.
We give priority service to equipment that arrives by overnight delivery.
We apologize for any inconvenience that the need for repair may cause you. We hope that our rapid service meets your
needs. If you have any suggestions to help us improve our service, please give us a call. We appreciate your ideas and will
respond to them.
For Your Convenience:
Please fill in the following and keep this manual with your Red Lion system for future reference:
P.O. #:__________________ Date Purchased: ___________________
Purchased From:____________________________________________
Product Support
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