NEW RENAULT KANGOO Z.E. handover
PROCESSES
4 HANDOVER
It is necessary to ensure that the customer is available until the end of the agreed appointment. Depending on his answer, the handover
process can be adapted. It will take place after the administrative delivery process.
Short format
Standard format recommended
(see page 2)
“Essentials” handover
(20 minutes)
(see page 2)
Standard handover
(30 minutes)
5 BRINGING HANDOVER PROCESS TO AN END
Remind the customer of the following information:
• 3 years’ free connectivity and 3 years’ free map updates (R-LINK Evolution) via the multimedia store or MY Renault.
• Terms of the warranty and maintenance
• The guide, the manual and the e-guide website provide explanations concerning the vehicle functions.
Offer the customer the additional
handover process
(see page 8)
Remind the customer of the benefits of
registering on MY Renault
Introduce the customer to
the Service Advisor
2
To Next Page
Loading...
